Closed Bug 296420 Opened 20 years ago Closed 17 years ago

crash when i go to ebay and search on "Delphi skyfi 2" [@ gklayout.dll + 0x13c13]

Categories

(SeaMonkey :: General, defect)

Product:
SeaMonkey
Component:
General
Version:
1.7 Branch
Platform:
x86
Windows XP
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

(Not tracked)

Status:
RESOLVED WORKSFORME

People

(Reporter: rcpr, Unassigned)

Details

(Keywords: crash)

Crash Data

Attachments

(1 file)

detail info about error
46.50 KB, text/plain
Details 
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.8) Gecko/20050511
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.8) Gecko/20050511

crash when i go to ebay and search on "Delphi skyfi 2"

Reproducible: Always

Steps to Reproduce:
1. go to ebay home
2. search on delphi skyfi 2
3. mozilla crashes with error

Actual Results:  
 restart browser

Expected Results:  
 not crashed
Assignee: nobody → general
Component: Build Config → General
QA Contact: build-config → general

    
    

    
  
Can you provide a Talkback incident ID?
Severity: normal → critical
Keywords: crash
Version: unspecified → 1.7 Branch

    
    

    
  
(In reply to comment #2)
> Can you provide a Talkback incident ID?

sorry, but please explain what a talkback incident id is?



    
    

    
  
Information about Talkback http://www.mozilla.org/quality/qfa.html or
http://kb.mozillazine.org/Talkback

You should have in your Mozilla Programm Folder a Folder called components(like
C:\Program Files\Mozilla.org\components).

There is a Programm called Talkback.exe.
Execute this Programm and there should be a Talkback Id when Mozilla crashed and
the Talkback was send to the Talkback Servers. 

BTW: Worksforme Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.8b2)
Gecko/20050604 Build:2005060401

    
    

    
  
fyi:

talkback was executed and a dump was sent.

    
    

    
  
do you have the talkback ID (like TB6304025X)? 

    
    

    
  
the id is: TB6383933W

    
    

    
  
Stack:

gklayout.dll + 0x13c13 (0x613f3c13)
0x0027fa00
gklayout.dll + 0x19ca8 (0x613f9ca8)
gklayout.dll + 0x19cb8 (0x613f9cb8)
gklayout.dll + 0x19cb8 (0x613f9cb8)
gklayout.dll + 0x19cb8 (0x613f9cb8)
gklayout.dll + 0x19cb8 (0x613f9cb8)
gklayout.dll + 0x19cb8 (0x613f9cb8)
gklayout.dll + 0x19cb8 (0x613f9cb8)
gklayout.dll + 0x19cb8 (0x613f9cb8)
gklayout.dll + 0x19cb8 (0x613f9cb8)
gklayout.dll + 0x19cb8 (0x613f9cb8)
gklayout.dll + 0x19cb8 (0x613f9cb8)
gklayout.dll + 0x19cb8 (0x613f9cb8)
gklayout.dll + 0x19cb8 (0x613f9cb8)
gklayout.dll + 0x19cb8 (0x613f9cb8)
gklayout.dll + 0x19cb8 (0x613f9cb8)
gklayout.dll + 0x19cb8 (0x613f9cb8)
gklayout.dll + 0x19cb8 (0x613f9cb8)
gklayout.dll + 0x19cb8 (0x613f9cb8)
gklayout.dll + 0x19cb8 (0x613f9cb8)
gklayout.dll + 0xd518 (0x613ed518)
gklayout.dll + 0x974fa (0x614774fa)
gklayout.dll + 0x1a35a3 (0x615835a3)
gklayout.dll + 0x7e8a1 (0x6145e8a1)
gklayout.dll + 0x1574a (0x613f574a)
gklayout.dll + 0x5fd09 (0x6143fd09)
gklayout.dll + 0x7e8a1 (0x6145e8a1)
gklayout.dll + 0x1574a (0x613f574a)
gklayout.dll + 0x5fd09 (0x6143fd09)
gklayout.dll + 0x7e8a1 (0x6145e8a1)
gklayout.dll + 0x1574a (0x613f574a)
gklayout.dll + 0x5fd09 (0x6143fd09)
gklayout.dll + 0x7e8a1 (0x6145e8a1)
gklayout.dll + 0x1574a (0x613f574a)
gklayout.dll + 0x5fd09 (0x6143fd09)
gklayout.dll + 0x7e8a1 (0x6145e8a1)
gklayout.dll + 0x1574a (0x613f574a)
gklayout.dll + 0x5fd09 (0x6143fd09)
gklayout.dll + 0x7e8a1 (0x6145e8a1)
gklayout.dll + 0x1574a (0x613f574a)
gklayout.dll + 0x5fd09 (0x6143fd09)
gklayout.dll + 0x7e8a1 (0x6145e8a1)
gklayout.dll + 0x1574a (0x613f574a)
gklayout.dll + 0x5fd09 (0x6143fd09)
gklayout.dll + 0x7e8a1 (0x6145e8a1)
gklayout.dll + 0x1574a (0x613f574a)
gklayout.dll + 0x5fd09 (0x6143fd09)
gklayout.dll + 0x7e8a1 (0x6145e8a1)
gklayout.dll + 0x1574a (0x613f574a)
gklayout.dll + 0x196e1c (0x61576e1c)
gklayout.dll + 0x18bea (0x613f8bea)
gklayout.dll + 0x9859 (0x613e9859)
gklayout.dll + 0x96d0f (0x61476d0f)
docshell.dll + 0xa40c (0x6166a40c)
docshell.dll + 0x3b99 (0x61663b99)
appshell.dll + 0x462b (0x6177462b)
appshell.dll + 0xb48a (0x6177b48a)
appshell.dll + 0xa8ef (0x6177a8ef)
appshell.dll + 0xab8f (0x6177ab8f)
gkwidget.dll + 0x1e53 (0x613c1e53)
gkwidget.dll + 0x1e97 (0x613c1e97)
gkwidget.dll + 0x1f0a (0x613c1f0a)
gkwidget.dll + 0x425d (0x613c425d)
Summary: crash when i go to ebay and search on "Delphi skyfi 2" → crash when i go to ebay and search on "Delphi skyfi 2" (gklayout.dll + 0x13c13 (0x613f3c13)

    
    

    
  
another dump was sent - id: TB6386087Y

I will disable auto option on talkback unless otherwise requested.

randy

    
    

    
  
can you grab a more recent build of mozilla? there aren't any symbols for these :(

Incident ID: 6386087
Stack Signature	js3250.dll + 0x24c2 (0x60ff24c2) 445d005e
Product ID	Mozilla17
Build ID	2005051112
Trigger Time	2005-06-04 09:08:00.0
Platform	Win32
Operating System	Windows NT 5.1 build 2600
Module	js3250.dll + (000024c2)
URL visited	
User Comments	
Since Last Crash	1563 sec
Total Uptime	27856 sec
Trigger Reason	Access violation
Source File, Line No.	N/A
Stack Trace 	
js3250.dll + 0x24c2 (0x60ff24c2)
js3250.dll + 0x171f (0x60ff171f)
xpc3250.dll + 0x61f8 (0x610961f8)
xpc3250.dll + 0x61af (0x610961af)
xpc3250.dll + 0xb75e (0x6109b75e)
xpc3250.dll + 0x21cb (0x610921cb)
xpc3250.dll + 0x2524 (0x61092524)
gklayout.dll + 0x14fe0a (0x6152fe0a)
gklayout.dll + 0x14fcf9 (0x6152fcf9)
gklayout.dll + 0x14ff88 (0x6152ff88)
xpcom.dll + 0x28e06 (0x61d68e06)
xpcom.dll + 0x28de6 (0x61d68de6)
xpcom.dll + 0x28ce2 (0x61d68ce2)
xpcom.dll + 0x29434 (0x61d69434)
gkwidget.dll + 0x93f9 (0x613c93f9)
appshell.dll + 0x8034 (0x61778034)
mozilla.exe + 0x1dff (0x00401dff)
mozilla.exe + 0x1969 (0x00401969)
mozilla.exe + 0x2d2e (0x00402d2e)
mozilla.exe + 0xdd5a (0x0040dd5a)
kernel32.dll + 0x16d4f (0x7c816d4f)


    
    

    
  
i had just downloaded this version in the past few days.  but i went ahead and
downloaded/installed it again.  hope this helps...

a new dump was sent and the id is TB6405634M

tks

    
    

    
  
(In reply to comment #11)
> i had just downloaded this version in the past few days.  but i went ahead and
> downloaded/installed it again.  hope this helps...
> 
> a new dump was sent and the id is TB6405634M
> 
> tks
is there any update to this problem.  how can i back out this release of mozilla
or where can i find it to download?

thanks!

    
    

    
  
You find a the latest Nightly Trunk Release of Firefox under
http://ftp.mozilla.org/pub/mozilla.org/firefox/nightly/latest-trunk/



    
    

    
  
i am learnning here, so forgive dumb questions.  i use mozilla, not firefox. 
are they the same thing?

    
    

    
  
i apologize for not following up on this...  

I downloaded and installed latest build - fix'd my problem!

Thanks!

Randy

    
    

    
  
i'm sorry no one managed to pull your crash information before it expired. 
could you possibly download mozilla1.7.x 
<http://ftp.mozilla.org/pub/mozilla.org/mozilla/releases/mozilla1.7.11/> and 
crash with that, if you do manage to do that, report your incident id here and 
possibly visit irc.mozilla.org and ask someone to pull your stack (i may miss 
your noting a new incident id as i did the last time - sorry).
Summary: crash when i go to ebay and search on "Delphi skyfi 2" (gklayout.dll + 0x13c13 (0x613f3c13) → crash when i go to ebay and search on "Delphi skyfi 2" [@ gklayout.dll + 0x13c13]

    
    

    
  
WFM per reporter comment 16
Status: UNCONFIRMED → RESOLVED
Closed: 17 years ago
Resolution: --- → WORKSFORME
Crash Signature: [@ gklayout.dll + 0x13c13]

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