296447 - If saved password is incorrect TB does not ask for a new one

Status: RESOLVED DUPLICATE of bug 249240

(Thunderbird :: General, defect)

Description

[Derick Eisenhardt]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.8) Gecko/20050511 Firefox/1.0.4
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.8) Gecko/20050511 Firefox/1.0.4

Using Thunderbird 1.02 on WinXP, if you save your password for the incoming POP
server and it is incorrect, it does not ask for a new/correct one. This is
especially important for businesses and universities that require a monthly
password change. Once you change your password TB does not ask you for a
new/correct password, instead only giving a "bad login" error as while it should
ask for a correct password (thus also allowing you to update and save the new
one). The only way to correct the problem currently is to going to the "advanced
password" settings and delete the account's password then try to connect again.

I noticed a not-so-obvious option in the preferences that tells TB to check for
a new password "everytime it is needed" instead of only "the first time asked".
I have not been able to test whether this corrects the problem b/c it is with a
client, not my own account, but I don't understand why the "check everytime"
option is not the default.

Thank you guys for everything you do :)

Reproducible: Didn't try

Steps to Reproduce:
1. Connect to server, enter password and select the "save password" option
2. Change password for account on host server
3. Attempt to "Get Mail" from server with old password saved in TB.

Comment 1

[Ralf Hauser]

see also Bug 249240

Comment 2

[Robert Esplin]

I to have run into the same problem with TB 1.0.2 However I have tried
everything to remedy this and found that the only solution is that one must
reformat windows and then install TB with hopes that it will work out correctly.
I have found that even this works only a third of the time! Currently I have TB
on my laptop and desk top of wich nither one is working. As I just reinstalled
the desk top it never even asked me for a password for out bound email resulting
in me being able to recieve but not send! Before I re did windows I was sending
email fine on my desk top so I know that it can work. If anyone has a solution
please let me know. [e-mail]

Comment 3

[headset001]

TB 1.0.6 gives no error when you type a wrong password. It only tries endlessly
to login. The solution is to delete the password from Password Manager, in case
that you saved the password there, and restart the program. Very reproducible. I
have no such problems in Firefox which I am using, version 1.0.6. 

Comment 4

[Chris Snyder]

Behavior continues in TB 1.0.7. If a bad IMAP password is saved, TB retries login indefinitely without asking for a new password.

This is an embarassing bug. Please add a "reprompt for password on next access" button somewhere to at least give us a manual workaround.

Comment 5

[Daniel Veditz [:dveditz]]

*** Bug 332015 has been marked as a duplicate of this bug. ***

Comment 6

[Daniel Veditz [:dveditz]]

The existing failure mode is mysterious and the workaround undiscoverable. We should re-prompt.

Comment 7

[Parkhideh]

I confirm comment #3.  What is bad is that the same issue does not exist in SMTP password change.  So I was unlucky enough to change my password and then SEND an e-mail.  Thunderbird did prompt for a new password when it failed to connect to SMTP server.  Then I was very puzzled when POP did not fetch new messages or prompt for password.

A rather inconsistent behavior.

Comment 8

[Ekhart]

Have you seen this?:
http://kb.mozillazine.org/Password_not_remembered_%28Thunderbird%29

Comment 9

[Parkhideh]

In version 1.5.0.4 (20060516) I have a new problem.  The SMTP dialog for password that was working before is not showing up (happened after webmail password change).  Now I can see the POP mail dailog every time (to enter a new password) but no SMTP dialog.  Deleteing the saved passwords displays POP password dialog only.

Does anyone know how to change the SMTP password so that I can send mail from Thunderbird?

Comment 10

[Michael Hovis]

Attachment: Deletes the stored password to force password prompt

This patch deletes the stored password from the password manager so that the user can be prompted for a new password in case of login failure.  This only fixes the case for IMAP login failure - didn't fix the POP side.

Comment 11

[David :Bienvenu]

Comment on attachment 233074 [details] [diff] [review]
Deletes the stored password to force password prompt

we don't want to forget the password - we want to reprompt the user with the old password filled in. Does this bug still happen on the trunk? I made some fixes on the trunk and 1.8.1 branch a month or two ago...

Comment 12

[Michael Hovis]

Sorry, this patch is based off of one we made for Simdesk Organizer off 1.0.7.  I'm trying to wrap all the changes we made over the last couple years and get them submitted to Bugzilla so that we can bring in the 2.0 tree and have less of a merge effort.  I was making the patch submittal based of the lack of patches submitted for this bug...

(In reply to comment #11)
> (From update of attachment 233074 [details] [diff] [review] [edit])
> we don't want to forget the password - we want to reprompt the user with the
> old password filled in. Does this bug still happen on the trunk? I made some
> fixes on the trunk and 1.8.1 branch a month or two ago...
> 

Comment 13

[David :Bienvenu]

No problem, I was hoping it was something like that...the work was checked in under bug 249240 - I'll resolve this as a dup of that.

*** This bug has been marked as a duplicate of 249240 ***

Comment 14

[Scott MacGregor]

this got duped against another blocker.