296866 - Every time start exe graphics crash and go to 8 bit only way to resolve it removing

Status: RESOLVED INVALID

(Toolkit :: Startup and Profile System, defect)

Description

[jrdillon2000]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.8) Gecko/20050509 Firefox/1.0.4
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.8) Gecko/20050509 Firefox/1.0.4

I can no longer use Mozilla , As graphics crash everytime I open it. Previous
version of Mozilla worked fine so issue is with this release. I will no longer
be able to recommend or use your product if this isn't fixed :(

Reproducible: Always

Steps to Reproduce:
1. Start up Mozilla, Home page is set to google
2.
3.

Actual Results:  
Graphics settings crash and revert to 8 bit instead of 32 bit

Expected Results:  
not crashed, previous versions worked beuatifully

Comment 1

[timeless]

what do you mean crashed? what video card/driver are you using?

Comment 2

[jrdillon2000]

(In reply to comment #1)
> what do you mean crashed? what video card/driver are you using?
I have an ATI Radeon 8500, driver is the latest version .  Previous version
of Mozilla.exe worked fine. Firefox works fine too.
By crashing I mean my screen goes black upon executing Mozilla.exe and graphic 
settings go to low 8bit from high 32 bit. Also after that everytime I open 
Mozilla screen flashes black. If I reset to normal resolution 32bit, it will go 
down to 8 bit if I open mozilla again.

Comment 3

[timeless]

please specify the complete version of your driver (for kicks, all the
individual libraries it mentions). what version of mozilla? please specify a
full ftp/http nightly url (not latest) or a timestamp if you're using /latest*/.

based on the vague issue described here, my bet is cairo which is either svg or
canvas.

also, if you could track down the last nightly that worked, that'd be appreciated.

Comment 4

[Vladimir Vukicevic [:vlad] [:vladv] (needinfo me, slow to respond)]

What version of Firefox (or are you talking about the Mozilla suite) are you
trying to run?

There's pretty much zero chance this is canvas or even svg related.

Comment 5

[jrdillon2000]

Firefox version is 1.0.4 Previous versions of Mozilla worked fine the latest 
which is 1.7.8 I believe is the one causing problems. Driver for ATI radeon 
8500 is version 6.14.10.6497. I really love Mozilla browser but this behavior 
forces me to remove it from my machine

Comment 6

[William Cline]

Sir, does this bug still happen with the latest (nightly) build of Mozilla? If
no one can confirm, this issue may be closed.

Comment 7

[Dave Townsend [:mossop]]

This is most likely caused by the compatibility settings on the shortcut used to
launch firefox.
Right click the shortcut, go to properties and the compatibility tab.
Check that none of the checkboxes in there are checked.