296910 - crash whenI try to create a new IMAP account

Status: RESOLVED WORKSFORME

(Thunderbird :: Account Manager, defect)

Description

[Mike Bruce]

User-Agent:       Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322)
Build Identifier: 1.0.2 March 29 2005

When creating an IMAP account, Thunderbird will go though all the steps of 
collecting the information and then display a summary of the account to be 
created.  When I proceed the system crashes with an 'Internal error' message 
and the usual 'report to Microsoft' dialogue.

Prior to setup, Thunderbird wanted to know if I wanted accounts imported from 
Outlook or Outlook Express.  I chose Outlook, but accounts from my old Outlook 
Express system were imported instead.  I waded through deleting these.  
Thereafter I was unable to create new accounts.

SMTP outbound setup worked, Newsgroup setup worked

I tied again after re-booting the PC, as first attempts were after freshly 
installing the software.  Same result.  Then uninstalled the software, then re-
installed followed by re-boot, same results.  Interestingly, after re-
installing Thunderbird, it did not ask me about account migration from 
Outlook, Outlook express etc.

Reproducible: Always

Steps to Reproduce:
1. Create New Account
2. enter all details for imap source
3. Attempt to proceed after summary displayed

Actual Results:  
Thunderbird Crash, "Internal error".

Expected Results:  
New IMAP account should have been created

I'll be more than happy to keep trying this if I can assist Thunderbird 
project.

Comment 1

[Mike Bruce]

Since posting this, I uninstalled Thunderbird and also the profile created in 
c:\documents and settings\user\.......  Also deleted all registry entries.  
Then re-installed Thunderbird but this time WITHOUT having it try to transfer 
accounts from Outlook.

Now works fine.  Problem seems to be created by migration process.