297044 - Empty Extension and Theme Manager, impossible to install any extensions or theme

Status: RESOLVED WORKSFORME

(Toolkit :: Add-ons Manager, defect)

Description

[Durand Matthieu]

User-Agent:       Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; fr-FR; rv:1.7.8) Gecko/20050511 Firefox/1.0.4
Build Identifier: Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; fr-FR; rv:1.7.8) Gecko/20050511 Firefox/1.0.4

Hi,

when trying to install an extension, either from a site or from an .xpi file on
the computer hard disk, the first window asking me if I want to install / let
the site install an extension appear.

Once I agree to install the extension, the extension manager window open.
The window is always empty, the extension doesn't install, neither in the
extension manager window nor on the hard disk.

The problem is the same for the Theme manager.

Reproducible: Always

Steps to Reproduce:
1.go to a site giving extensions
2.click on install extension
3.agree to install the extension (download and install)

Actual Results:  
the extension window open
nothing more happen

Expected Results:  
Nothing

I haven't notice when this problem started but I had not trouble previously with
FF 1.0.3.
I unistall FF1.0.4 and the Ff profile, launch the 1.0.3 and I now have also
trouble with this version. I install again 1.0.4 and still have trouble with it.

Comment 1

[Robert Strong (they/them - no direct email)]

*** Bug 297042 has been marked as a duplicate of this bug. ***

Comment 2

[Robert Strong (they/them - no direct email)]

*** Bug 297041 has been marked as a duplicate of this bug. ***

Comment 3

[Durand Matthieu]

Here is the error that I have in the javascript console:

Erreur : [Exception... "Component returned failure code: 0x80004005
(NS_ERROR_FAILURE) [nsIFile.create]" nsresult: "0x80004005 (NS_ERROR_FAILURE)"
location: "JS frame ::
file:///Volumes/Firefox/Firefox.app/Contents/MacOS/components/nsExtensionManager.js
:: getDirInternal :: line 141" data: no]
Fichier Source :
file:///Volumes/Firefox/Firefox.app/Contents/MacOS/components/nsExtensionManager.js
Ligne : 141 

Comment 4

[Durand Matthieu]

I've posted on the geckozone.fr forum (french mozilla-FF-... extension site) and
it appeared that I'm not the only one to have this kind of bug and that MacOS X
is not the only Os to have this trouble.

Here is an other FF user's error's message, for the same bug on Debian, Gentoo
and Windows:

Erreur : [Exception... "Component returned failure code: 0x80004005
(NS_ERROR_FAILURE) [nsIRDFContainer.Init]"  nsresult: "0x80004005
(NS_ERROR_FAILURE)"  location: "JS frame ::
file:///usr/lib/mozilla-firefox/components/nsExtensionManager.js ::
nsExtensionsDataSource_addDownload :: line 4100"  data: no]
Fichier Source : file:///usr/lib/mozilla-firefox/components/nsExtensionManager.js
Ligne : 4100

Comment 5

[Robert Strong (they/them - no direct email)]

The error messages make me think you deleted part of your profile without
actally deleting it from the profile manager. Try creating a *new* profile from
the profile manager and see if you can reproduce this problem.

Comment 6

[Noir-Bizarre]

(In reply to comment #5)
> The error messages make me think you deleted part of your profile without
> actally deleting it from the profile manager. Try creating a *new* profile from
> the profile manager and see if you can reproduce this problem.

I already have tried that. Creating a new profile is not helping at all.

Comment 7

[Robert Strong (they/them - no direct email)]

(In reply to comment #6)
> (In reply to comment #5)
> > The error messages make me think you deleted part of your profile without
> > actally deleting it from the profile manager. Try creating a *new* profile from
> > the profile manager and see if you can reproduce this problem.
> 
> I already have tried that. Creating a new profile is not helping at all.
Noir-Bizarre - I was referring to the js console messages reported by Durand
Matthieu. This does in fact work for most people and it does work for me.

Durand Matthieu, with a new profile does the problem still exist and if it does
can you provide the js console errors from that profile? Also, verify you have
Allow Web Sites to install software checked before trying to install.

Comment 8

[Durand Matthieu]

Hi,

Thanks Robert, it's now working.

I previously deleted my profile from the hard disk without using the profile
manager.

I created a new profil with the profile manager, launched FF using this profile
and I managed to install an extension.

Thanks a lot. 

Comment 9

[Kevin Brosnan]

WFM as there is no patch that fixed this bug

Comment 10

[Noir-Bizarre]

I tr(In reply to comment #7)
> (In reply to comment #6)
> > (In reply to comment #5)
> > > The error messages make me think you deleted part of your profile without
> > > actally deleting it from the profile manager. Try creating a *new* profile
from
> > > the profile manager and see if you can reproduce this problem.
> > 
> > I already have tried that. Creating a new profile is not helping at all.
> Noir-Bizarre - I was referring to the js console messages reported by Durand
> Matthieu. This does in fact work for most people and it does work for me.
> 
> Durand Matthieu, with a new profile does the problem still exist and if it does
> can you provide the js console errors from that profile? Also, verify you have
> Allow Web Sites to install software checked before trying to install.

I tried to create a new profile with the profile manager.
Now I have this message when I launch firefox:

(firefox-bin:3891): Gdk-WARNING **: gdk_property_get(): length value has wrapped
in calculation (did you pass G_MAXLONG?)
Extension System Warning: Failed to set up default extensions files probably
because you do not have write privileges to this location. While you can run
Firefox like this, it is recommended that you run it at least once with
privileges that allow it to generate these initial files to improve start
performance. Running from a disk image on MacOS X is not recommended.

and when I try to install an extension:

Erreur : uncaught exception: [Exception... "Component returned failure code:
0x804b000a [nsIIOService.newURI]"  nsresult: "0x804b000a (<unknown>)"  location:
"JS frame :: chrome://mozapps/content/extensions/extensions.js :: anonymous ::
line 559"  data: no]

Comment 11

[Robert Strong (they/them - no direct email)]

Noir-Bizarre - please read the release notes under Known Issues - All Systems
and specifically multi-user systems. Additional questions you may have should be
asked in the support forums.
http://forums.mozillazine.org/