297564 - Resets to Defaults , Bookmarks disappear

Status: RESOLVED DUPLICATE of bug 249150

(Firefox :: Bookmarks & History, defect)

Description

[Jenny]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.8) Gecko/20050511 Firefox/1.0.4
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.8) Gecko/20050511 Firefox/1.0.4

Every few days the browser resets to defaults and my bookmarks disappear. This
is getting really frustrating. 

Reproducible: Didn't try

Comment 1

[Jorge Villalobos [:jorgev] (he/him)]

Reporter, you have to give much more information to try and identify the
problem. Are you using any plugin/extension that handles bookmarks? Are
bookmarks the only thing that returns to default every few days, or are there
any any other browser features (history, home page, any other configuration)
affected?

Comment 2

[Jenny]

i dont know how to get more info, i dont know if theres any plugins that change
bookmarks. the bookmarks disappear and the customization on the toolbar go back
to default.

Comment 3

[Jorge Villalobos [:jorgev] (he/him)]

Open Tools > Extensions and see in the descriptions if there's anything
regarding bookmarks and let us know. Also, open your bookmarks (View > Sidebar >
Bookmarks) and history (View > Sidebar > History) to see if your missing
bookmarks are there and see if there's any history prior of the last time your
information was set back to the default.
Are you using a public computer, are you using a computer at work and connected
to a network?
Anyway, a simple workaround for this is opening Bookmarks > Manage Bookmarks and
exporting the bookmarks you currently have into a file. Then when this happens
you can import this file and have them back.

Comment 4

[Jenny]

no extensions regarding bookmarks, missing bookmarks arent there and it also
resets the toolbar to defaults, i shouldnt have to save my bookmarks and do this
everytime it does this, you guys should fix this bug on the browser. it also
resets the toolbar preferences so i would have to redo that everytime too if it
decides to reset itself. and this is my own computer, no one else uses it. its a
home computer.

Comment 5

[Jorge Villalobos [:jorgev] (he/him)]

Yes, this should be fixed. That's why we need as much information as possible.
Do you have any kind of filtering, antispyware or antivirus software that may
delete files from your computer? My guess is that the folder in which your
Firefox profile is stored is being deleted by some other program.

Comment 6

[Jenny]

no i dont have that

Comment 7

[Matthias Versen [:Matti]]

*** This bug has been marked as a duplicate of 249150 ***