297621 - Inbox for different account downloads mail and not leave it on the server.

Status: RESOLVED INCOMPLETE

(Thunderbird :: Mail Window Front End, defect)

Description

[Michael Borvang]

User-Agent:       Mozilla/5.0 (Windows; U; WinNT4.0; en-US; rv:1.7.8) Gecko/20050511 Firefox/1.0.4
Build Identifier: Mozilla/5.0 (Windows; U; WinNT4.0; en-US; rv:1.7.8) Gecko/20050511 Firefox/1.0.4

I have 2 mail accounts and use "Inbox for different account". When I get mail,
the mail is download from the account that use a different account's inbox and
not left on the server.

Reproducible: Always

Steps to Reproduce:
1. setup 2 mail accounts (A and B) with the option "leave messages on server"
2. change account B to use account A's inbox with option "inbox for different
account" and chose account A, use the option "include the server when getting
new mail"
3. check mail

Actual Results:  
I get the mail from account A and it is left on the server, but mail from
account B is downloaded and deleted from server on account B.

Expected Results:  
I would like it to work the same way as if I use the 2 accounts with the normal
setup, so that it is left on the server.

Comment 1

[Gervase Markham [:gerv]]

This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
highly unlikely to be the source of a fix to the code.

While your input is very important to us, our resources are limited and so we
are asking for your help in focussing our efforts. If you can still reproduce
this problem in the latest version of the product (see below for how to obtain a
copy) or, for feature requests, if it's not present in the latest version and
you still believe we should implement it, please visit the URL of this bug
(given at the top of this mail) and add a comment to that effect, giving more
reproduction information if you have it.

If it is not a problem any longer, you need take no action. If this bug is not
changed in any way in the next two weeks, it will be automatically resolved.
Thank you for your help in this matter.

The latest beta releases can be obtained from:
Firefox:     http://www.mozilla.org/projects/firefox/
Thunderbird: http://www.mozilla.org/products/thunderbird/releases/1.5beta1.html
Seamonkey:   http://www.mozilla.org/projects/seamonkey/

Comment 2

[Gervase Markham [:gerv]]

This bug has been automatically resolved after a period of inactivity (see above
comment). If anyone thinks this is incorrect, they should feel free to reopen it.

Comment 3

[geopilot]

Confirmed confirmed confirmed!
CRITICAL! CRITICAL! CRITICAL!
forget layout and filters issues for a monent and PLEAS Efix this basic email client issue!!

Also when leave messages on server for x days is checked thunderbird never deletes the messages on server after the speicied days have passed. some thing is reall y wornfg int he code thuunderbird uses to track what has been downloaded from the server and when!

This is part of a series of CRITICAL BROKEN primary functionality issues associated with "leave messages on server"

Ability to leave messages onthe server is a critical primary function of any email client and must be addressed.
unfortunately for most people they only realize there is a problem after there inbox on their server is filled up months later.

Please prioritize this!

Comment 4

[Andreas Goetz]

Same problem here. Have multiple pop accounts going into common inbox. For some of them, mail is not left on server, for some it is (TB 2 build 20070326).

Comment 5

[Andreas Goetz]

Happy to run any logging required to fix this.

Comment 6

[Michael Borvang]

This is a old bug now (soon 2 years) and gives data loss, this must be fixes now.

Comment 7

[Daniel Veditz [:dveditz]]

Confirming based on multiple reports.

Not blocking a stability release. While it sounds like a good bug to fix and we'd take a patch in a branch release (approval flag on the patch attachment), the fact that we've suffered with it for this long demonstrates that we won't actually hold a release for this. Over to the TBird team.

Comment 8

[Carsten Book [:Tomcat]]

works for me when i use the steps to reproduce from this bug and my 2 yahoo testaccounts on Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.3) Gecko/20070326 Thunderbird/2.0.0.0 ID:2007032620

The Mails are marked as read, so you get maybe a information about 0 unread new messages when you logon over the web interface, but the messages are still in my yahoo Mailbox and no mail is lost or deleted from server.

Comment 9

[Andreas Goetz]

I can confirm the problem exists. Using gmail as well. Once TB receive has run, message is no longer in the gmail web interface, additional Outlook installation doesn't receive it either.
In my case, the issue started when I've moved to new laptop and migrated my TB folder. Working on old, no longer working on new.
Wondering if there is any logging to check?

Comment 10

[Andreas Goetz]

All my accounts are set to deliver to global inbox btw.

Comment 11

[Wayne Mery (:wsmwk)]

ref: http://kb.mozillazine.org/Global_Inbox

Andreas, I don't see the gmail problem you describe. 

Carsten, in comment 8 were you using global inbox?

Comment 12

[Andreas Goetz]

Wayne,

cannot confirm running version 2.0.0.5 (20070716). What is happening now is that both clients (outlook and tb, set to leave mail on server) only see the gmail mail when  they're the first one to receive it. Beginning to question my sanity and/or suspecting a gmail issue.

Thanks,
Andreas

Comment 13

[Andreas Goetz]

Closing for me- definitely a gmail issue:

http://www.klipfolio.com/klipinfo/3321
http://www.modaco.com/Leave-email-Server-t246749.html

Thanks!

Comment 14

[Tuukka Tolvanen (sp3000)]

(somewhat ot, but http://mail.google.com/support/bin/answer.py?answer=47948 may be helpful for the gmail pop case afaiui.)

Comment 15

[Wayne Mery (:wsmwk)]

Michael, you haven't commented.  Are you using the gmail "recent mode" noted at http://mail.google.com/support/bin/answer.py?answer=47948 ?

developer commented on irc "if it's all gmail, that's just the way gmail works"

Comment 16

[Wayne Mery (:wsmwk)]

=> incomplete, no response from michael

Comment 17

[Michael Borvang]

Yes, I use recent mode (leave mail on server) and it is not only gmail accounts, it is also a problem with mail from another provider.

I use Thunderbild from the same client (not from other computers).

Hope this helps !!!