298161 - Extension window won't open

Status: RESOLVED WORKSFORME

(Toolkit :: Add-ons Manager, defect)

Description

[brockman]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.8) Gecko/20050511 Firefox/1.0.4
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.8) Gecko/20050511 Firefox/1.0.4

When I click on extentions in the tool bar it won't open. I've manually gone to
the extension page and tried to download from there but they won't start.

Reproducible: Always

Steps to Reproduce:
1.click on tools
2.click on extensions
3.

Actual Results:  
nothing happens. it won't open

Expected Results:  
should have opened the extension window to let me either add or delete extensions

Comment 1

[Jaime Mitchell (use [e-mail] for email)]

Does it open if you start firefox in safe mode:
http://kb.mozillazine.org/Safe_mode

Comment 2

[Tony Wilson]

I had same problem and I could open the Extension window in Safe mode.  

Therefore, I disabled a few extensions that I thought may be causing the problem
and the problem did go away.  Then, I reenabled them one at a time.  The problem
reappeared when I reenabled the "Extension Manager Buttons".

(Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8b2) Gecko/20050620
Firefox/1.0+)

Comment 3

[brockman]

How do you disable an extension if the window won't open? 

Thanks for your reply.

Comment 4

[Jaime Mitchell (use [e-mail] for email)]

Open firefox in safe mode: http://kb.mozillazine.org/Safe_mode

This disables the extensions and you should then be able to open the window and
then disable the extension that is causing the problem when you start firefox
normanly. 

Comment 5

[projjol]

(In reply to comment #4)
> Open firefox in safe mode: http://kb.mozillazine.org/Safe_mode
> 
> This disables the extensions and you should then be able to open the window and
> then disable the extension that is causing the problem when you start firefox
> normanly. 

I tried to run Firefox in Safe Mode using both the methods in the link above
(Start Menu, Run) and both times, it ran the regular application with extensions
i.e. not in the Safe Mode. Is there anything that can be done?

Comment 6

[Jaime Mitchell (use [e-mail] for email)]

You need to check that no firefox.exe processes are running before trying to
start safe mode, do this by checking for firefox.exe in the windows task manager

Comment 7

[brockman]

I always saved my profile on my other drive and luckily when I installed it over
the old one the problem went away. I tried everything to get the extension
window to work but this was the only thing that did for me. When the same thing
happened on my other drive, my only solution was to reinstall firefox.