Closed Bug 298195 Opened 19 years ago Closed 19 years ago

scroll does not work on touchpad for HP pavillion ze4500

Categories

(Firefox :: General, defect)

Product:
Firefox
Component:
General
Platform:
x86
Windows XP
Type:
defect
Priority:
Not set
Severity:
major

Tracking

()

Status:
RESOLVED INVALID

People

(Reporter: dlar3, Unassigned)

References

Details

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.8) Gecko/20050511 Firefox/1.0.4
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.8) Gecko/20050511 Firefox/1.0.4

The synaptics v5.9 touchpad on the HP pavillion ze4500 does not function
properly.  When I try to use the touchpad, a small scroll symbol replaces the
mouse pointer, but nothing happens.  The synaptics touchpad is suppose to be
able to scroll both horizontally and vertically.  When attempting to scroll
horizontally, nothing happens, not even a scroll symbol for the pointer.

Reproducible: Always
(In reply to comment #0)
> User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.8)
Gecko/20050511 Firefox/1.0.4
> Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.8)
Gecko/20050511 Firefox/1.0.4
> 
> The synaptics v5.9 touchpad on the HP pavillion ze4500 does not function
> properly.  When I try to use the touchpad, a small scroll symbol replaces the
> mouse pointer, but nothing happens.  The synaptics touchpad is suppose to be
> able to scroll both horizontally and vertically.  When attempting to scroll
> horizontally, nothing happens, not even a scroll symbol for the pointer.
> 
> Reproducible: Always

(In reply to comment #0)
> User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.8)
Gecko/20050511 Firefox/1.0.4
> Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.8)
Gecko/20050511 Firefox/1.0.4
> 
> The synaptics v5.9 touchpad on the HP pavillion ze4500 does not function
> properly.  When I try to use the touchpad, a small scroll symbol replaces the
> mouse pointer, but nothing happens.  The synaptics touchpad is suppose to be
> able to scroll both horizontally and vertically.  When attempting to scroll
> horizontally, nothing happens, not even a scroll symbol for the pointer.
> 
> Reproducible: Always

(In reply to comment #1)
> Likely a dupe of bug 20618

This is not a dupe of bug 20618.  This is for a touchpad on a laptop computer.
Try downloading the most recent version of the touchpad driver WinNT5_8_0_6
synaptics.  I had the same problem on v5.8 (ze4430us).  This version fixed the
scrolling problem in FF.

It was broken sometime after synaptics 7.5.XX and the 7.12.7 H2 that HP was
providing did not work (problem as discribed).  I have intermittently test
Synaptic drivers with FF, and this (8_0_6) is the first one that worked
correctly with the virtual scrolling.

Good luck.
I have also experienced this.  Synaptics driver 7.12.7.0.  Scrolling works on
all other applications
I am also experiencing this.  I have the latest synaptics driver version 7.12.7.0
Yes, I see the same problem on a HP nc8230 with a Synaptics touchpad.
Identical problem occurs w/ HP Compaq Presario V2000 running XP & Synaptics
v.7.12.2.  When I went to the Synaptic website, in addition to v.8.0.6 for
WindowsNT, they also listed v.8.1.2 for Windows2000/XP.  Has anyone tried this
version, and does it fix the problem?
FF scrolling via Synaptics touch pad no longer worked properly on my Compaq
Presario 2500 laptop after I upgraded to Synaptics touchpad driver version
7.12.7.  A "scroll icon" would appear under the mouse pointer, but the FF window
would not scroll.

I actually did find a small "hack" to get FF scrolling via Synaptics to work
momentarily with the 7.12.7 driver, but it is not useful for normal operation. 
This involved using an externally connected USB mouse (Logitech in my case), and
giving it a quick "nudge" while attempting to scroll with the touchpad.  FF
would start scrolling as soon as the external mouse was nudged, but only as long
as the finger remained in contact with the touchpad.  If the finger was lifted
from the touchpad and then re-applied, FF would not resume scrolling if the
external mouse was not again nudged simultaneously.  Having to constantly nudge
an external mouse simultaneously for operating the touch pad FF scroll makes
this hack impractical for everyday usage.

The only way I found to get the Synaptics touchpad to work normally again /w FF
on the Compaq Presario 2500 laptop was to rollback to Synaptics touchpad driver
7.5.3.8.  Touchpad scrolling in IE & other apps worked fine with both versions.
I had this problem on a Compaq nc6220 laptop with the Synaptics pointing device.
Downloaded latest drivers and it works in FF & IE.
see the comment in bug 56892
*** Bug 317415 has been marked as a duplicate of this bug. ***
Howard says that updrading to the new drivers fixed this. Can anyone else confirm this? http://www.synaptics.com/support/drive.cfm
(In reply to comment #12)
> Howard says that updrading to the new drivers fixed this. Can anyone else
> confirm this? http://www.synaptics.com/support/drive.cfm
> 

Yes, I just upgraded and fixed the problem.  http://h18007.www1.hp.com/support/files/hpcpqnk/us/download/23103.html
Location of latest upgrade on HP
Resolving as INVALID since this doesn't seem to be related to Firefox code, but rather just the Synaptics drivers.
Status: NEW → RESOLVED
Closed: 19 years ago
Resolution: --- → INVALID
*** Bug 320803 has been marked as a duplicate of this bug. ***
*** Bug 324491 has been marked as a duplicate of this bug. ***
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