298481 - Once I clicked the automatic update my Firefox browser quit working

Status: RESOLVED WORKSFORME

(Toolkit :: Application Update, defect)

Description

[Debi Carolan]

User-Agent:       Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; YPC 3.0.3; AskBar 3.00; SV1; iebar; .NET CLR 1.1.4322)
Build Identifier: Firefox 1.04

My Firefox 1.04 browser was working perfectly, until the automatic update icon 
showed up.  I clicked on it, assumably downloaded the update, and I haven't 
been able to use my browser since.  It would go to the website I selected, 
nothing would come up and it would say that site could not be found.  I have 
uninstalled it completely (done a search to make sure there were NO more files 
anywhere in my system), reinstalled it, with no luck.  It seems to be running 
in the background much of the time (even though my system says it's gone. I've 
even deleted them from my registry).  The cursor shows busy, then goes back to 
regular arrow, but no browser window comes up.  Now I can't get IE to be my 
default browser either.  Although I have that option checked, the only way it 
works is if I cut and paste all email links.  I have also tried to download 
another browser, and got the exact same results.  It won't work, show up, or 
find any websites.

Reproducible: Always

Steps to Reproduce:
1.Uninstall browser
2.Reinstall browser
3.Try and bring up a website

Actual Results:  
I got the error that the website could not be found and the page was blank.

Expected Results:  
Brought up the website I was trying to access.

Comment 1

[Jaime Mitchell (use [e-mail] for email)]

Have you checked that your firewall is allowing Firefox to access the internet?

Comment 2

[Matthias Versen [:Matti]]

That's usually caused by a firewall (changed firefox.exe).
This works for everyone else and bugzilla is not for support -> wfm

Please ask in the mozillazine.org Forums if you have enduser questions.

Comment 3

[Debi Carolan]

I don't know how this usually works, because I've never filed a bug report 
before.  But, I was on the website (following the link sent to me in an email) 
and I saw your question about me checking my firewall.  My firefox browser was 
working just fine for months UNTIL I clicked the automatic update button.  
Then it stopped.  If my firewall was the problem, would the firefox have 
worked in the first place?  BEFORE the update?

I'm not trying to get support, I'm trying to figure out why my browser stopped 
working after I tried to update it, because I got the automatic update icon.  
I've never had something like this happen before and CANNOT contact anyone 
else at Mozilla to have asked the question.  I PRESUMED it must be a bug, 
because BEFORE I updated, the browser was working just fine - wonderful at 
that!  I don't even know if I'm doing any of this stuff correctly.  I followed 
the link I got in an email to the page saying my problem had been "resolved", 
then saw your comment and one other.  I don't even know how to READ the page 
where I saw these comments, so I still don't know what anything means.  I 
can't find a contact email or phone number to ask anyone either.  I really 
liked the Firefox browser and would like to make it work again.(In reply to 
comment #1)
> Have you checked that your firewall is allowing Firefox to access the 
internet?

(In reply to comment #1)
> Have you checked that your firewall is allowing Firefox to access the 
internet?

(In reply to comment #0)
> User-Agent:       Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; YPC 
3.0.3; AskBar 3.00; SV1; iebar; .NET CLR 1.1.4322)
> Build Identifier: Firefox 1.04
> My Firefox 1.04 browser was working perfectly, until the automatic update 
icon 
> showed up.  I clicked on it, assumably downloaded the update, and I haven't 
> been able to use my browser since.  It would go to the website I selected, 
> nothing would come up and it would say that site could not be found.  I have 
> uninstalled it completely (done a search to make sure there were NO more 
files 
> anywhere in my system), reinstalled it, with no luck.  It seems to be 
running 
> in the background much of the time (even though my system says it's gone. 
I've 
> even deleted them from my registry).  The cursor shows busy, then goes back 
to 
> regular arrow, but no browser window comes up.  Now I can't get IE to be my 
> default browser either.  Although I have that option checked, the only way 
it 
> works is if I cut and paste all email links.  I have also tried to download 
> another browser, and got the exact same results.  It won't work, show up, or 
> find any websites.
> Reproducible: Always
> Steps to Reproduce:
> 1.Uninstall browser
> 2.Reinstall browser
> 3.Try and bring up a website
> Actual Results:  
> I got the error that the website could not be found and the page was blank.
> Expected Results:  
> Brought up the website I was trying to access.

(In reply to comment #0)
> User-Agent:       Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; YPC 
3.0.3; AskBar 3.00; SV1; iebar; .NET CLR 1.1.4322)
> Build Identifier: Firefox 1.04
> My Firefox 1.04 browser was working perfectly, until the automatic update 
icon 
> showed up.  I clicked on it, assumably downloaded the update, and I haven't 
> been able to use my browser since.  It would go to the website I selected, 
> nothing would come up and it would say that site could not be found.  I have 
> uninstalled it completely (done a search to make sure there were NO more 
files 
> anywhere in my system), reinstalled it, with no luck.  It seems to be 
running 
> in the background much of the time (even though my system says it's gone. 
I've 
> even deleted them from my registry).  The cursor shows busy, then goes back 
to 
> regular arrow, but no browser window comes up.  Now I can't get IE to be my 
> default browser either.  Although I have that option checked, the only way 
it 
> works is if I cut and paste all email links.  I have also tried to download 
> another browser, and got the exact same results.  It won't work, show up, or 
> find any websites.
> Reproducible: Always
> Steps to Reproduce:
> 1.Uninstall browser
> 2.Reinstall browser
> 3.Try and bring up a website
> Actual Results:  
> I got the error that the website could not be found and the page was blank.
> Expected Results:  
> Brought up the website I was trying to access.

(In reply to comment #1)
> Have you checked that your firewall is allowing Firefox to access the 
internet?

Comment 4

[:Gavin Sharp [email: [e-mail]]]

Debi, please visit http://www.mozilla.org/support/firefox/ for information on
the various support options available for Firefox.

It is possible that your Firewall is not allowing the upgraded Firefox to access
the internet because it thinks that the new version is a new program.

I am going to close this bug as WORKSFORME, please feel free to take advantage
of the other available support options.