298591 - Original text included in hotmail replies is not correctly formatted. RTF elements are not being interpreted. As indicated in a previous report the RTF toolbar is not displayed either.

Status: RESOLVED DUPLICATE of bug 221978

(Firefox :: General, defect)

Description

[Ian Francis]

User-Agent:       Mozilla/5.0 (Windows; U; Win98; en-GB; rv:1.7.8) Gecko/20050511 Firefox/1.0.4
Build Identifier: Mozilla/5.0 (Windows; U; Win98; en-GB; rv:1.7.8) Gecko/20050511 Firefox/1.0.4

as in the summary.  Quoting original text text results in an unbroken string of
text, with returns given as <br><br> etc instead of being actioned.  There
should also be a toolbar visible in the compose window if RTF format has been
selected in hotmail utilities, but this does not display.

Reproducible: Always

Steps to Reproduce:
1.log on to hotmail
2.start a reply to an existing email
3.enter 'Insert Original Text' from the Tools menu.

Actual Results:  
As above

Expected Results:  
text should appear correctly formatted (try the same in IE to see what should
happen).  Also a toolbar should appear allowing further text options (font,
colour, inclusion of smileys etc)

Comment 1

[Gervase Markham [:gerv]]

This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
highly unlikely to be the source of a fix to the code.

While your input is very important to us, our resources are limited and so we
are asking for your help in focussing our efforts. If you can still reproduce
this problem in the latest version of the product (see below for how to obtain a
copy) or, for feature requests, if it's not present in the latest version and
you still believe we should implement it, please visit the URL of this bug
(given at the top of this mail) and add a comment to that effect, giving more
reproduction information if you have it.

If it is not a problem any longer, you need take no action. If this bug is not
changed in any way in the next two weeks, it will be automatically resolved.
Thank you for your help in this matter.

The latest beta releases can be obtained from:
Firefox:     http://www.mozilla.org/projects/firefox/
Thunderbird: http://www.mozilla.org/products/thunderbird/releases/1.5beta1.html
Seamonkey:   http://www.mozilla.org/projects/seamonkey/

Comment 2

[Ian Francis]

Bug remains unfixed and effects are completely reproducible.

Comment 3

[u63580]

Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8b5) Gecko/20051013
Firefox/1.4.1

When I try to repoduce this, I get the text of the e-mail automatically quoted
in the reply, and the Tools menu shows only three options: Spell Check,
Dictionary and Thesaurus.  Anyt chance of a screenshot.  BTW, which version of
FF are you using?  As we are in the run-up to 1.5, bugs need to be reproducable
in 1.5beta2.

Comment 4

[u63580]

In IE, I get a similar setup, except I have one more option from tools:
Rich-text editor on/off.  That must be some IE-specific code - spoofing as IE
gives the option, but messes up the editor totally.

Comment 5

[u63580]

Okay, a bit more testing reveals some useful information.  Following hopefully
makes sense:

1) Set up Hotmail account using FF.  This seems to set up editor for plain text.
2) Send e-mail to Hotmail account.
3) Do reply in Hotmail.  The editor is in plain text mode, and you get the
original message quoted as standard (i.e. with > signs).
4) Log in to Hotmail using IE.  Do reply again, and from the tools menu turn on
rich-text editor.
5) Log back into Hotmail using FF.  Doing reply now gives the original message
as some kind of HTML, which has no line breaks and looks horrible.  
6) Note that the tools menu does NOT allow you to turn the rich-text editor off
again.
7) Log back into Hotmail from IE.  Do reply and turn off the rich-text editor.
8) Log back in using FF.  Reply - message back to plain text again.

I will attach screen shots of both behaviours in a second.  Ian, does this seem
to cover what you are seeing?  If so, I suspect this is the fault of the
rich-text editor code of Hotmail.  This may be a TE issue, or possibly invalid.
 As I say, can you confim whether or not I am reproducing what you see.

Comment 6

[u63580]

Attachment: Reply in plain-text mode

Comment 7

[u63580]

Attachment: Reply in rich-text mode

Comment 8

[u63580]

Okay, this is the problem (form Ian by e-mail).  The basic issue is therefore
the rich-text editor used by Hotmail, which dosn't work with FF/Mozilla. 
Ultimately this is down to Hotmail, as they send the data to the browser.  Not
much we can do about it!  The garbbled data is a symptom of the failure of the
editor, but the underlying bug is the editor itself.  That problem is known -
bug 221978.  So I'm going to dupe to that.



*** This bug has been marked as a duplicate of 221978 ***

Comment 9

[mortimer]

I cannot find in any of the above a solution to this problem although it indicates resolved. Precisely, what do I have to do to get rid of all the garbled text and return it to readable text when I either reply or forward a hotmail message. I have turned the rich text editor off using another browser where that option did appear on the tools menu, but not any better. This problem is very important in the context of keeping a record on email correspondance.  Contrary to comments below, Hotmail pass the problem over to you completely and say it is a Mozilla problem. My OS is Windows XP

Comment 10

[u63580]

This bug is only "resolved" in the sense it is a duplicate of a known issue - bug 221978.  That bug is in TE - the problem is with Hotmail, I'm afraid.  As I detailed above, for me turning off rich-text in IE successfully sorts out the problem.  The fact that Hotmail send rubbish to the browse, which only IE can understand, is not a FF/Mozilla problem.

Comment 11

[Betty]

(In reply to comment #0)
> User-Agent:       Mozilla/5.0 (Windows; U; Win98; en-GB; rv:1.7.8)
> Gecko/20050511 Firefox/1.0.4
> Build Identifier: Mozilla/5.0 (Windows; U; Win98; en-GB; rv:1.7.8)
> Gecko/20050511 Firefox/1.0.4
> 
> as in the summary.  Quoting original text text results in an unbroken string of
> text, with returns given as <br><br> etc instead of being actioned.  There
> should also be a toolbar visible in the compose window if RTF format has been
> selected in hotmail utilities, but this does not display.
> 
> Reproducible: Always
> 
> Steps to Reproduce:
> 1.log on to hotmail
> 2.start a reply to an existing email
> 3.enter 'Insert Original Text' from the Tools menu.
> 
> Actual Results:  
> As above
> 
> Expected Results:  
> text should appear correctly formatted (try the same in IE to see what should
> happen).  Also a toolbar should appear allowing further text options (font,
> colour, inclusion of smileys etc)
> 

(In reply to comment #10)
> This bug is only "resolved" in the sense it is a duplicate of a known issue -
> bug 221978.  That bug is in TE - the problem is with Hotmail, I'm afraid.  As I
> detailed above, for me turning off rich-text in IE successfully sorts out the
> problem.  The fact that Hotmail send rubbish to the browse, which only IE can
> understand, is not a FF/Mozilla problem.
> 

Comment 12

[Betty]

I'm not sure if this message will go through.  Hotmail said that they were incompatible with FF but that they will examine it in the future as they try to expand their compatabilities.