298667 - Incompatibility with Exchange when marking a mail as "Sent" or "Forwarded"

Status: RESOLVED EXPIRED

(Thunderbird :: General, defect)

Description

[Patrick Zanon]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; it-IT; rv:1.7.8) Gecko/20050511 Firefox/1.0.4
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; it-IT; rv:1.7.8) Gecko/20050511 Firefox/1.0.4

In our office, we are using a MS Exchange 200 mail server, many Outlook clients,
and few Mozilla Thunderbird clients. 
In particular we have several users who are using shared mailboxes, and two of
them have different mail clients.

The problem arise when one of them, let say the TB one, answers or forwards a
mail of a customer: then he can see in his mailbox that the mail has been marked
as answered or forwarded, but the other user, the one using Outlook, cannot see
this information.
The same incompatibility can be reproduced in the other direction.

The problem can be mitigated forcing the Outlook client to use an IMAP
connection towards the Exchange server: in this case the Outlook user can share
the "Answered" tag, but the forward is still missing.

Of course this problem compromise effectively the efficency of the office, since
 the two user do not know what the other has made: they have continuously to
phone each other...

Reproducible: Always

Steps to Reproduce:
See Details


Expected Results:  
The two user should share the "Answered" and "Forwarded" information

Comment 1

[Gervase Markham [:gerv]]

This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
highly unlikely to be the source of a fix to the code.

While your input is very important to us, our resources are limited and so we
are asking for your help in focussing our efforts. If you can still reproduce
this problem in the latest version of the product (see below for how to obtain a
copy) or, for feature requests, if it's not present in the latest version and
you still believe we should implement it, please visit the URL of this bug
(given at the top of this mail) and add a comment to that effect, giving more
reproduction information if you have it.

If it is not a problem any longer, you need take no action. If this bug is not
changed in any way in the next two weeks, it will be automatically resolved.
Thank you for your help in this matter.

The latest beta releases can be obtained from:
Firefox:     http://www.mozilla.org/projects/firefox/
Thunderbird: http://www.mozilla.org/products/thunderbird/releases/1.5beta1.html
Seamonkey:   http://www.mozilla.org/projects/seamonkey/

Comment 2

[Gervase Markham [:gerv]]

This bug has been automatically resolved after a period of inactivity (see above
comment). If anyone thinks this is incorrect, they should feel free to reopen it.