299140 - Searches hang don't return at all or return delayed for 7 minutes plus

Status: RESOLVED WORKSFORME

(Firefox :: Search, defect)

Description

[Keith Sarson]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.8) Gecko/20050511 Firefox/1.0.4
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.8) Gecko/20050511 Firefox/1.0.4

Previously Reported to Metacrawler...

Firefox currently is the second most used browser, and the fastest growing in usage.

If this problem is not fixed immediately, many of your users will start using
another search engines-including me!

I did not have this problem with the previous version of Firefox...

Keith S. :{)>

> 
> From: <[e-mail]>
> Date: 2005/06/29 Wed AM 10:27:12 EDT
> To: [e-mail]
> Subject: RE: Metacrawler has been hanging... (ISS00445348)
> 
> Hello,
> 
> You have answered your own question.  Currently our sites are only configured
to work with the latest versions of IE and Netscape.  Firefox isn't currently
supported, but our Engineers are away of issues and hope to make the proper
changes to the site soon.
> 
> Thank you,
> 
> MetaCrawler Support
> 
> 
> -----Original Message-----
> Thanks for your response.  The problem likely is the browser.  Firefox updated
to version 1.0.4 recently, and I upgraded both computers.
> 
> I just tried the search for "MP3-RBD512" in the web search with Firefox and
gave up after 4 minutes of waiting, and opened an internet explorer window and
tried it there.  IE came back almost immediately, but the Firefox metacrawler
search did not come back after 5 minutes, then at 7 minutes I noticed it did
return results.
> 
> At work I use Windows 2000, and at home Windows XP.  Work is a T1 connection,
home is a 2MB Cable connection.
> 
> The only similarity is the Firefox browser, and it seems to hang every time,
but only on certain searches.
> 
> It seems to be happen any time of day, and can be duplicated any time.
> 
> Thanks,
> Keith S. :{)>
> > 
> > From: <[e-mail]>
> > Date: 2005/06/29 Wed AM 07:10:08 EDT
> > To: [e-mail]
> > Subject: RE: Metacrawler has been hanging... (ISS00445348)
> > 
> > Hello,
> > 
> > We are very interested in learning more about the problem you are
experiencing so we can further investigate it.  We were not able to duplicate
your results based on the information you sent.  Can you provide us with the
name of the browser you use, and the times of day when you experience the
problem and any other information you think might be helpful (what you were
doing on our site, i.e., a business search, white pages search, Maps or
Directions) would be appreciated as well.  Please send us as much information as
possible so we can attempt to reproduce the issue.
> > 
> > Thanks for your interest and we hope we can get to the bottom of your problem.
> > 
> > MetaCrawler Support
> > 
> > -----Original Message-----
> > The last week or two both from home and office, I have run searches only to
have metacrawler hang and not come back, re-running the search causes the same
result.  Today I was searching "MP3-RBD512" which is a model number of an MP3
player...
> > 
> > I am not sure if you are waiting for results from a search engine, but you
need some sort of timeout feature with a warning that a particular search engine
was skipped because of slow response time...
> > 
> > Keith S. :{)>

Reproducible: Always

Steps to Reproduce:
1. Open Firefox 1.04 to Metacrawler Site
2. Do a Web Search for "MP3-RBD512" (Without Quotes)
3.

Actual Results:  
Product Hangs, Returns results 7 minutes plus later

Expected Results:  
Return Results immediately or at least within 30 seconds...

Reported to Metacrawler...they think it is your problem, but will look into it.

Comment 1

[William Cline]

Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.8) Gecko/20050511
Firefox/1.0.4

MetaCrawler works for me. While they may not officially support Firefox, it
appears that their site works. Can you reproduce the problem with the latest
nightly build? How about when running in Firefox's safe mode (all extensions
disabled)?

Comment 2

[Ryuichi KUBUKI]

WFM
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9a1) Gecko/20051205 Firefox/1.6a1

Comment 3

[Keith Sarson]

Still hangs on multiple word searches, and only does it sometimes.  To work around this problem, when it hangs, use the back button, then go forward and your search results will be there.

I tried "aeon flux" which was listed as one of the most popular current searches.  It was still doing this before I upgraded to Firefox 1.5, which was build 1.04.

Keith S. :{)>

Comment 4

[:Gavin Sharp [email: [e-mail]]]

This was a likely something specific to your profile, there were no widespread reports of this happening, and this bug hasn't been active for a while now, so resolving it as WFM.