299319 - Hang when printing a page on www.cingular.com

Status: RESOLVED WORKSFORME

(Core :: Printing: Output, defect)

Description

[Anton Ivanov]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.8) Gecko/20050511 Firefox/1.0.4
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.8) Gecko/20050511 Firefox/1.0.4

On the offending page, I do File->Print...
I select the printer (HP 8000 LaserJet PCL), and click 'OK'.
The 'Printing' dialog box appears, and the browser hangs (100% CPU consumption).

I am, however, able to print other pages in exactly the same manner, in
particular the front page (www.cingular.com).
I am able to print the page from IE.

Reproducible: Always

Steps to Reproduce:
1. Go to www.cingular.com
2. Log in
3. Click on 'Upgrade my phone'
4. Attempt to print.

Actual Results:  
crash!

Expected Results:  
a printed page and a working browser.

Comment 1

[Matthias Versen [:Matti]]

>and the browser hangs (100% CPU consumption)
>Actual Results:  crash!

Do you mean a crash or a hang/freeze ?
Does it work if you run Firefox in the firefox safemode ?
(http://kb.mozillazine.org/Safe_mode)

This is wfm with FF1.0.4 on win2k3 (no crash and also no freeze)

Comment 2

[Anton Ivanov]

As I've said, the browser hangs with 100% CPU consumption and has to be terminated.

Unfortunately, I cannot repro with safe-mode because I've upgraded my phone and
so the page in question is no longer accessible.  Other pages on the site do not
cause this problem.  You'll have to find someone with a cingular account who's
eligible for an upgrade :-(

So, no, it can't be wfm.  I'm on XP2, and also, are you going to the exact same
page?

Comment 3

[Matthias Versen [:Matti]]

sorry, i missed the login part, it's wfm for the homepage itself...

Comment 4

[Rodd Clarkson]

Most of this page is just a bunch of lorem ipsum with paragraph numbers at the
start of each paragraph so you can see how much of the page is actually getting
printed.

Comment 5

[Rodd Clarkson]

Yeah, sorry about that.  Bugzilla tossed me to the next bug, instead of
returning me to the same bug and I didn't realize so I've attached something
that has nothing to do with this bug.

Could someone who know's how remove this attachment "Long flows...."?

Comment 6

[timeless]

Comment on attachment 194875 [details]
 

you can't remove attachments (well, in absolute emergencies we can, but
generally we don't)

Comment 7

[Marius Strumyla]

Attachment: Phone Upgrade page

This is the problem page. I've verified that it hangs (100% CPU) my Firefox1.0.7 but does print using Firefox1.5rc2 and trunk nightly 20051110.

Comment 8

[Marius Strumyla]

Anton, can you verify that this does not crash for you with Firefox1.5?

Comment 9

[Anton Ivanov]

Unfortunately I'm not currently eligible for an upgrade and so can't repro.
So it's confirmed?

Comment 10

[Carsten Book [:Tomcat]]

confirmed, i hang on printing the testcase from comment #7. Print Preview works fine, when try to print out the page i hang.

Tested on Mozilla/5.0 (Windows; U; Windows NT 5.2; en-US; rv:1.9a6pre) Gecko/20070613 Minefield/3.0a6pre ID:2007061304 [cairo]

Comment 11

[Carsten Book [:Tomcat]]

This is now works for me with Mozilla/5.0 (Windows; U; Windows NT 5.2; en-US; rv:1.9a9pre) Gecko/2007092605 Minefield/3.0a9pre ID:2007092605

Anton, do you still see this Problem ?

Comment 12

[Marius Strumyla]

I can confirm that it works with
Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.9a9pre) Gecko/2007092605 Minefield/3.0a9pre

Comment 13

[Carsten Book [:Tomcat]]

thanks for your feedback marius,

Closing as works for me, also confirmed by comment #12