299623 - T-mobile.nl - gives unsupported browser warning

Status: RESOLVED FIXED

(Tech Evangelism Graveyard :: Dutch, defect, P2)

Description

[u81239]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; nl-NL; rv:1.7.8) Gecko/20050511 Firefox/1.0.4
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; nl-NL; rv:1.7.8) Gecko/20050511 Firefox/1.0.4

If I go to www.t-mobile.nl with Firefox, I am forwarded to:

http://www.t-mobile.nl/global/htdocs/page/browser_not_supported.asp


~Grauw

Reproducible: Always

Steps to Reproduce:

Comment 1

[u81239]

p.s. I can proceed to T-Mobile’s homepage by clicking on the logo at the top,
but it’s hardly got a good clue like a text which says ‘click here to continue
browsing t-mobile’s homepage’ - at first, I was led to believe access was denied
to me entirely.


~Grauw

Comment 2

[Patrick]

FWIW: typing the address AGAIN also takes you to their main page. The site sets
a number of cookies:
 ns_session
 ns_cookietest
 browserCheck
i'll contact them tonight.

Confirming, P2.

Comment 3

[Patrick]

message sent.

Comment 4

[Hein-Jan Leliveld]

There is more:

- If you try to order a mobile phone, you must verify your 'postcode' with some javascript-button, but this doesn't work, so you can not continue because your address is unknown to t-mobile.

To reproduce this:
1. Go to http://www.t-mobile.nl/persoonlijk/htdocs/page/eshop/phonesoverview.asp
2. Choose a phone (I picked the first prepaid>-link)
3. Click 'ga verder>'
4. Click 'selecteer dit prijsplan>'
5. Fill in a 'postcode' (eg. 1000aa) and try to 'check postcode>'
6. Nothing happens, so you can not continue to the final order page

Which brings me to the following:

- It is impossible to send a mail to complain about this to the customer service via the website. You can try this at http://www.t-mobile.nl/persoonlijk/htdocs/page/help_en_support/steleenvraag.asp yourself. If you try to change the 'kies een category', the 'kies een onderwerp' stays grey, so you can't click 'volgende stap'.

I guess not many complaints of non-working firefox-browsers reach t-mobile.nl, as they make it very difficult to contact them with it :P

Comment 5

[Klaas van Gend]

Issue is still there...
And retyping the address still works...

Comment 6

[Tim Maks van den Broek [:mad_maks]]

The website is not showing the issues anymore. marking as fixed