300111 - Enhance the Camino Bugzilla FAQ page

Status: VERIFIED FIXED

(Camino Graveyard :: Product Site, enhancement, P2)

Description

[Smokey Ardisson (offline for a while; not following bugs - do not email)]

There are a couple of things I'd like to see added:

1. Instructions for getting a crash log to attach
2. Instructions for getting a sample to attach

3. Maybe something about saving as HTML complete for things behind passwords?

Even if no one reads the page before submitting the bug, it would still save
us/me some time retyping instructions for getting a sample/crashlog every
time--just paste the URL instead--and hey, maybe people will read it, in which
case they file the bug with the proper supporting documents already attached :-)

Sound worthwhile?  Anything else we should add?  I'll do the legwork on drafting
the text of at least 1 and 2 if y'all agree with the idea.

Comment 1

[Samuel Sidler (old account; do not CC)]

Smokey, if you want it, you got it. :) If you put a draft up here, I'll go
through and edit it and post it as soon as we agree on how it looks. Attach it
as a "patch" so we can update it (we can do that, right?).

Taking.

Comment 2

[Smokey Ardisson (offline for a while; not following bugs - do not email)]

Attachment: First cut of new q&a

We should be able to edit text/plain, too, which makes more sense than "patch"
:-)

It's long and a little verbose and probably can be tightened up a bit, but I
wanted to make sure it's clear enough for the average non-technical Camino user
who wants to report a problem (like the folks on the mailing list).  Better to
make it wordy and clear on the website than to have to keep clarifying things
to reporters in the bugs themselves :-)

Comment 3

[Jasper]

Smokey, for your sake, use the docs.caminobrowser.org wiki pages. We are working
there aswell. Just subscribe and you are free to work on it. When needed we can
jump in.

Comment 4

[Smokey Ardisson (offline for a while; not following bugs - do not email)]

(In reply to comment #3)
> Smokey, for your sake, use the docs.caminobrowser.org wiki pages. 

OK, new FAQs above posted on a page linked off of the CaminoIssues page;
newly-found typos listed there, too :-)

Comment 5

[Samuel Sidler (old account; do not CC)]

FAQ updating with changes from wiki.

Resolving as FIXED.

Comment 6

[Smokey Ardisson (offline for a while; not following bugs - do not email)]

One tiny thing: in the last pgh of the "Q. Camino crashed! What do I do now?"
faq, there's a URL that's in plain text:

you should let the Talkback
(http://www.caminobrowser.org/support/sup_faq.html#troub_talkback) application run

which should be a link around Talkback:

you should let the <a
href="http://www.caminobrowser.org/support/sup_faq.html#troub_talkback">Talkback</a>
 application run

Comment 7

[Samuel Sidler (old account; do not CC)]

Fixed. Sorry I missed that.

Comment 8

[Smokey Ardisson (offline for a while; not following bugs - do not email)]

No problem :-)  I'm the details guy after all, right?

Thanks for getting that page up!