300914 - -214 en-US Language pack does not exist

Status: RESOLVED WORKSFORME

(Firefox :: Installer, defect)

Description

[Damian Karlson]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.8) Gecko/20050511 Firefox/1.0.4
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.8) Gecko/20050511 Firefox/1.0.4

Download the installer, and run. Toward the end of the installation, the
progress meter willl stop, and a popup informs you that "-214 en-US language
pack does not exist". The only way to exit the installation is to click the X.

Reproducible: Sometimes

Steps to Reproduce:
1. download the installer, and run
2. Choose normal install options
3. Install will give a -214 error with a variety of reasons

Actual Results:  
After the install failed with the -214, I clicked the X to close the install. 

Expected Results:  
Software should have installed without errors

I have run across this problem many times, with different versions of Firefox,
Thunderbird, and lately with the Deer Park Alpha 2. I have seen other -214
errors -- quality feedback does not exist, chrome does not exist. The most sure
way to fix that I have seen is to backup any existing profile folder, uninstall
the application (if the install made it far enough to leave uninstall
information), and then remove all entries of Mozilla/Firefox/Chrome from the
registry. Restart the computer, and retry the install.

The most frustrating thing about this is that I can't seem to find any helpful
information about this in Bugzilla (two closed bugs about nightly builds), on
the Mozilla forums or in Google. I've seen this error after fresh Firefox
installs on brand new Windows XP installs, and on upgrades from one version of
FF to the next.

Comment 1

[Robert Strong (they/them - no direct email)]

This isn't a problem with the NSIS installer implemented for Firefox 2.0 and 1.0.x is no longer supported. Resolving -> WFM