Closed Bug 300924 Opened 19 years ago Closed 19 years ago

downloaded mozilla update 1.0.4 a month ago and 1.0.5 today and couldn't access google after either update

Categories

(Toolkit :: Application Update, defect)

x86
Windows XP
defect
Not set
major

Tracking

()

RESOLVED INVALID

People

(Reporter: mcpenvm, Unassigned)

Details

User-Agent:       Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; Q312461; SV1)
Build Identifier: 

I updated a Mozilla update on June 13/05 as prompted by a pop-up box on my 
computer.  However when I restarted the system and opened up Mozilla I got a 
message that sayd "www.google.com could not be found.  Please check the name 
and try again".  Someone advised me to untiall the firox 1.0.1 setup file and 
install the 1.0.4 update but got the same results.  Today I've installed 1.0.5 
and still can't use firefox.  I'm not computer literate so hope I'm giving you 
the info you need.

Reproducible: Always

Steps to Reproduce:
1.every time I open firefox I get the same message "www.google.com could not be 
found".
2.uninstalled fireox in C Drive
3.downloaded update from your website

Actual Results:  
can't access any websites from Firefox but can access them in IE

Expected Results:  
Firefox should open with google.com as homepage
This is a support questions and such questions doesn't belong into bugzilla.
Please use the mozillazine.org Forums for that.

The reason for your problem is a broken Firewall product.
The Firefox.exe changed with the Update and your Firewall blocks now this 
changed .exe but doesn't notify you about that.
You have the delete the Firefox entry in your Firewall configuration and add it 
again.

-> invalid
Status: UNCONFIRMED → RESOLVED
Closed: 19 years ago
Resolution: --- → INVALID
Product: Firefox → Toolkit
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