30137 - Talkback doesn't seem to work

Status: VERIFIED WORKSFORME

(Core Graveyard :: Tracking, defect, P3)

Description

[Matt Schmitt]

When I get a crash, talkback does load, but then when it tries to process and 
send, it says that it cannot be accomplished since their is a processing error.
I am getting this in M14. Hopefully it can be fixed, since I already have 2 
crashes today, and I'm sure that if more people are having this problem, that 
Mozilla is missing a lot of crash data coming in.

Comment 1

[J.J. Enser]

Bug says macOS 8.6. is this correct ?
-- just asking since Talkback may fail on OS9 - unconfirmed.

Comment 2

[Matt Schmitt]

I am using OS 8.6.... Since time of this bug posting, I can get the processing to 
work if...... I repeatidly press the send button in Talkback. Sometimes it goes 
through on the first try, sometimes it takes 10 or more tries(usually more than 
one though). Repeat... I do still get the processing error, but if I keep trying 
over and over again, eventually it does seem to send it in.

Comment 3

[J.J. Enser]

Schmitty: We've been having some problems with TalkBack servers overload in the 
past, but I think this is now resolved. Please give it another try, if you manage 
to crash ;-)
Does it look like it's a network issue (it takes a long time to send the report) 
or does it look like TalkBack app itself is 'stuck' for a while (no possibility 
to switch to the Finder or do other stuff after you click Send)

Jan: who is looking at TalkBack on daily builds ? Do we check that reports 
actually get properly sent to the TB server (cyclone/climate) ? Do we also check 
if reports make sense and can be exploited by a developer?

Comment 4

[David Krause]

schmitty2000, is this bug still occuring for you?

talkback is working for me on imac ppc macos 9 with build m15 2000041805

Comment 5

[Gervase Markham [:gerv]]

Resolving WORKSFORME, as this was probably a transient.

Gerv

Comment 6

[Tracy Walker [:tracy]]

talk back has been working since I've been here

Marking verified