301633 - Email does not download if mail server has "read" mail on the server.

Status: RESOLVED INCOMPLETE

(Thunderbird :: General, defect)

Description

[Bob Hansen]

User-Agent:       Mozilla/5.0 (Windows; U; Win 9x 4.90; en-US; rv:1.7.8) Gecko/20050511
Build Identifier: Thunderbird 1.0.4

This is from message I left on forum at:
http://forums.mozillazine.org/viewtopic.php?p=1589119#1589119

After a number of days playing with three different accounts, three different
servers in Thunderbird 1.0.2, I have come to the conclusion that the problem is
caused by files that have been "read" but not deleted on the server. I do not
think that it is because of size or corrupted headers.

If the choice is made to "LEAVE MESSAGES ON SERVER", if no messages have been
read, then they will all come down OK. But the next time you will get a message
that the first message of ?? number is being processed, and you never get it. 

That is because the earlier batch are still on the server, marked as "read". If
you delete those previous messages, or move them to another folder, then you can
download your messages again, but this will just keep recycling.

I noticed this because I was using Outlook as my primary email client until I
felt comfortable with Thunderbird. The problem appeared to be intermittent
because Outlook was periodically download all messages, new and "read", deleting
them all from the server, so the next time I used Thunderbird, I had no problem.
Until the next time....... I happened to turn off Outlook, so the server files
were never being deleted, and then I was able to see the cause.

Sounds like bug that should be easily corrected. All other email clients seem to
be able to handle messages that have been "read" and not deleted.

Reproducible: Always

Steps to Reproduce:
1.  Thunderbird setting is download all messages, not to leave on server.
2.  Have 5 new messages on email server.  Use browser to read 1 mail on server.
 Do not delete email.
3.  Use Thunderbird to get messages.  




Actual Results:  
Will get message that downloading 5/5, but not all will come.  Will not be able
to download any more messages. Need to use browser, go to mail server and delete
messages that are "read".

Expected Results:  
Email messages should have been downloaded.

Email server(s) affected are mail.northeastmfg.com, mail.sensiblesolutions.org,
both hosted by Interland.

Do not have access to specific machines right now, these are at 2 different
clients, one on Win98 SE and one on XP-SP2.

Once problem starts, future downloads result in message window that some process
is continuing.......I suspect it is in a loop trying to download.

Comment 1

[Gary Kwong [:gkw] [:nth10sd] (NOT official MoCo now)]

Reporter, does the issue still occur in the latest supported 2.0.0.x / trunk nightlies?

(1.5.0.x is now end-of-life and the latest supported 2.0.0.x is 2.0.0.16)

Comment 2

[Joshua Cranmer [:jcranmer]]

RESO INCO per lack of response to last question. If you feel this change was made in error, please respond to this bug with your reasons why.