301708 - unable to upgrade if another user is running firefox with fast user switching

Status: RESOLVED DUPLICATE of bug 398036

(Firefox :: Installer, defect)

Description

[Ben Walding]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.10) Gecko/20050716 Firefox/1.0.6
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.10) Gecko/20050716 Firefox/1.0.6

When fast-user switching is enabled (and other users are running firefox), the
installer can fail without giving the user all the information that would be
helpful for their situation.

Reproducible: Always

Steps to Reproduce:
Scenario: Windows XP, Fast User Switching enabled

Other user is regular user - running Firefox,
Logged in as administrative user - running Firefox

Go to do upgrade, installer complains about Firefox running, so I shutdown all
firefox instances of current administrative user.  I don't think about other
regular user and what they are running.

Installer complains that Firefox is still running even though it doesn't show up
in taskmanager (other user processes don't show up in my configuration).

Get all confused about why it thinks firefox is still running.  Obviously I
eventually worked out it was in another user session, but it could have been
simpler.
Actual Results:  
Installer fails saying that firefox.exe is still running

Expected Results:  
It'd be better if it either gave a prompt saying "hey you might want to consider
checking the other users". Or if it said "firefox.exe" is running (as user
"clownuser")

Comment 1

[Ivan Pliouchtchai]

IN Firefox 1.5 beta 2 - while upgrading automatically to Firefox 1.5 RC1 the installation fails because other users are still running Firefox.
Solutions:

If there are still Firefox clients running in the PC, tell so to the user, because the error that I saw said me just that there were a problem installing firefox, nothing else. I didn't undertand what was happening, but when other users logged out from the PC, Firefox upgraded with no problems.

Try upgrading Firefox during the windows boot, this will ensure that firefox is not running.

just DO NOT kill all the firefox processes because there may be important data unsaved in firefox (viewing session sensitive pages, filled in forms and so on)

Comment 2

[Robert Strong (they/them - no direct email)]

This has been fixed on trunk by Bug 398036