301772 - update from 1.0.4 to 1.0.6 disabled 3com 3c920 nic drivers following restart

Status: RESOLVED WORKSFORME

(Toolkit :: Application Update, defect)

Description

[Joe Azzato]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.7.10) Gecko/20050716 Firefox/1.0.6
Build Identifier: Firefox/1.0.6

I downloaded the 1.0.6 updater and restarted my system.  After the restart I
launched Outlook first and had no connection to mail server.  Then I tried
Firefox and had no connection to the internet.  The I noticed my network icon
missing in the tool tray.  I opened the device manager and had a question mark
for the 3com 3c920 nic in my box.  I had to disable the nic and then reenable
it, then the Win 2k system re-recognized the installed drivers and I was able to
get back up and running.  I ran virus check and nothing bad was on my system and
I only had Outlook and Firefox running when this occurred.

I'm on a Dell optiplex GX150 with Win 2k 5.00 .2159 serv pk 4 512MB RAM

Sorry, I have not tried to reproduce this because this is my office machine. 
I'm not sure how to down-grade Firefox anyway, so I could reproduce it again.

Thanks guys, I love Firefox and have removed the other guy (ie)from my system.

Reproducible: Didn't try

Actual Results:  
Lost connectivity to the internet because my nic driver was disabled.

Expected Results:  
update the version of Firefox without losing connection to the internet or
touching the nic drivers.

everything was set to default, and I don't run much of anything but the system
on this machine except a copy of "smart type assistant" since this is my
production machine and I don't trust win 2k so I run a pretty clean machine.

I'm marking this as major because it caused me to spend about an hour
troubleshooting and restoring my system after doing the upgrade.

Comment 1

[Adam Guthrie]

What makes you think that Firefox is to blame. I think restarting your system is
the culprit here. You could have changed settings that wouldn't have been
applied until a restart, etc., etc.

Comment 2

[Joe Azzato]

Adam, 
The reason I think Firefox was the culprit was because I had restarted my system
just a few hours earlier after running adaware and running a scan on my system
with symantec anti virus. I have this scheduled every Friday morning. After I
saw the update arrow on the browser a little while later I ran the update. After
that restart the connection to the internet was gone. I made no other changes in
between. I certainly can't prove it, but I thought if that could potentially
happen to a lot of people you would want to know about it. If you don't think
it's valid mark it that way. I just felt obliged to let you know what I saw. 
Thanks, 
JA 

Comment 3

[Adam Guthrie]

I, personally, don't see how Firefox could have messed up your computer's
Internet connection. But if you really think this is an issue, could you try
reproducing it? If it's truly a bug then it should be reproducible.

Comment 4

[Joe Azzato]

I have been unable to reproduce this.  I'm changing the status to Works for me.