301799 - hotmail.com - Mozilla unable to show the correct mail format in Forward mail text box if send format is RTF/Text

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Anurag Mathur]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.7.10) Gecko/20050716 Firefox/1.0.6
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.7.10) Gecko/20050716 Firefox/1.0.6

1. Log-in to www.hotmail.com
2. Open an existing "HTML" or "RTF" format mail
3. Select Forward from the menu bar
4. If you have RTF / Text as the default format in sending mails out, then the
existing mail text that is being forwarded is displayed as junk. All formating
characters of the format are visible and not decoded correctly. Also if the
default mail sending out format is RTF, then the RTF tolbar is also not visible.
5. Same works OK in Netscape 8.0 and IE 6

Reproducible: Always

Steps to Reproduce:
1. Log-in to www.hotmail.com
2. Open an existing "HTML" or "RTF" format mail
3. Select Forward from the menu bar
4. If you have RTF / Text as the default format in sending mails out, then the
existing mail text that is being forwarded is displayed as junk. All formating
characters of the format are visible and not decoded correctly. Also if the
default mail sending out format is RTF, then the RTF tolbar is also not visible.
5. Same works OK in Netscape 8.0 and IE 6
Actual Results:  
Sent mail is unreadable and garbage

Expected Results:  
Text format should be decoded correctly and not converted to junk.

Comment 1

[OstGote!]

Related to bug 221978?

Comment 2

[Bob Clary [:bc] (inactive)]

*** Bug 315241 has been marked as a duplicate of this bug. ***

Comment 3

[Bob Clary [:bc] (inactive)]

This is the same problem as bug 298591 which was wrongly duped to the rtf editor bug. 

I have an example email from a user that illustrates the issue. It looks like the original message was text/plain and it was forwarded in-line in hotmail which had Content-Type: text/html; format=flowed

This may just be an evangelism bug on hotmail.

Comment 4

[Bob Clary [:bc] (inactive)]

oops, ccd wrong person. mscott, do you agree this is tech evangelism?

Comment 5

[Bob Clary [:bc] (inactive)]

Ok, I can reproduce this now. You need to use IE in hotmail to go to Options Mail, customise your signature and enable Rich Text Editing and add an html signature such as <bold>your name</bold>. Then use Firefox to send and forward mail.

I'll attach the series of messages.

Comment 6

[Bob Clary [:bc] (inactive)]

Attachment: test1.eml - rtf message sent from hotmail to thunderbird

Comment 7

[Bob Clary [:bc] (inactive)]

Attachment: [Fwd test1] bclary.com fwd attachment.eml - message forwarded as attachment to hotmail from thunderbird

Comment 8

[Bob Clary [:bc] (inactive)]

Attachment: FW [Fwd test1] bclary.com fwd attachment.eml - message forwarded to thunderbird from hotmail

Comment 9

[Bob Clary [:bc] (inactive)]

Attachment: test1.eml - rtf message sent from hotmail to thunderbird

Comment 10

[Bob Clary [:bc] (inactive)]

Attachment: [Fwd test1] bclary.com fwd attachment.eml - message forwarded as attachment to hotmail from thunderbird

Comment 11

[Bob Clary [:bc] (inactive)]

Attachment: FW [Fwd test1] bclary.com fwd attachment.eml - message forwarded to thunderbird from hotmail

Comment 12

[William Bumgarner [:zsinj]]

Please use a recent version of Firefox, available at
http://www.mozilla.com/en-US/firefox/, and report back with your results in
relation to this bug report.

If this problem can be reproduced, please reopen this bug report. Due to age/lack of response, closing. (bug cleaning)