User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.2) Gecko/20040804 Netscape/7.2 (ax) Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.2) Gecko/20040804 Netscape/7.2 (ax) Both editions of Firefox (1.0.4 & 1.0.6) will open normally. However, shortly after attempting to use for anything, I get a popup window stating, "Firefox.exe has encountered a problem and must close." When I click on the enclosed link for more information, I get: Error Sig: AppName: firefox.exe 188.8.131.52 (or 184.108.40.206) ModName: xpcom.dll ModVer: 1.7.20050.6069 Offset: 0003d20f I have tried reinstalling both editions. The exact same problem still occurs. I am using a Gateway MidTower computer running Windows XP Home Edition with a Pentium 4 processor and a 40gig hard drive (256meg RAM). Reproducible: Always Steps to Reproduce: 1. open Firefox normally using desktop icon 2. when opening page completes loading, start an application using Bookmarks or by typing in URL to the address bar 3. Actual Results: application will hesitate for maybe 10-15 seconds, then a popup Warning window will appear stating "Firefox.exe has encountered a problem and must close."
Please provide a talkback ID for the crash: kb.mozillazine.org/Talkback Does it occur if you start firefox in safe mode? kb.mozillazine.org/Safe_mode
i get the same thing it says firefox has encountered a problem and needs to close every time i try to use it please help
Michelle, do you still crash with a recent release of Firefox like Firefox 220.127.116.11 ? If so, could you provide a Talkback ID (http://kb.mozillazine.org/Talkback)
Whiteboard: CLOSEME - 06/25
-> incomplete - if you still crash, feel free to reopen, please include then a talkback id, this would be very helpful for us.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 11 years ago
Resolution: --- → INCOMPLETE
Version: unspecified → 1.0 Branch
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