303190 - FF displays additional Services & Features cost $2.99 per month but IE does not.

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Tetsuji Oguchi]

User-Agent:       Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322)
Build Identifier: 1.0.6 as well as 1.0.4

When I login to my account through Cingular wireless web site 
(www.cingular.com) to upgrade phone, the shopping cart automatically adds a 
undesired "FastForward Unlimited Call Forwarding" feature which costs $2.99 
per month along with the phone chosen.  There was no way to removal the 
feature.  If customer simply checks out, the additional payment request will 
appear on next month's bill.
Cingular customer service on phone traced the same procedure after logging in 
to my account and reported as no problem.  He used IE instead of FF.
Then, I have verified the fact using IE and FF.  FF 1.0.6 as well as 1.0.4 
exhibited the undesired "FastForward Unlimited Call Forwarding" feature.
Cingular homepage programmers may know the functional hole existing on FireFox.
The display difference was copied as Microsoft Word document which can be 
distributed.
 

Reproducible: Always

Steps to Reproduce:
1.Go to www.cingular.com
2.Click My Account to login to account.
3.After logging in, click Upgrade my Phone.
4.Choose a certain phone and click Add to Cart
5.Click No Optional Accessories.
6.Shopping Cart is displayed wrongly.

Actual Results:  
Undesired "FastForward Unlimited Call Forwarding" feature which costs $2.99 
per month is displayed along with the correct phone chosen.

Expected Results:  
Undesired "FastForward Unlimited Call Forwarding" feature should not be 
displayed.

IE works well but FF has problem sustained.
FF users will go away from FF due to such functional hole.

Comment 1

[Tetsuji Oguchi]

I copied the page source code retrieved by IE and FF.  I can distribute the 
files.
In my understanding, Cingular switches the page source on server side checking 
IE and FF.  It may not be a functional problem on FF of a client side 
browser.  But it's more cumbersome.

Oguchi

(In reply to comment #0)
> User-Agent:       Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; 
SV1; .NET CLR 1.1.4322)
> Build Identifier: 1.0.6 as well as 1.0.4
> When I login to my account through Cingular wireless web site 
> (www.cingular.com) to upgrade phone, the shopping cart automatically adds a 
> undesired "FastForward Unlimited Call Forwarding" feature which costs $2.99 
> per month along with the phone chosen.  There was no way to removal the 
> feature.  If customer simply checks out, the additional payment request will 
> appear on next month's bill.
> Cingular customer service on phone traced the same procedure after logging 
in 
> to my account and reported as no problem.  He used IE instead of FF.
> Then, I have verified the fact using IE and FF.  FF 1.0.6 as well as 1.0.4 
> exhibited the undesired "FastForward Unlimited Call Forwarding" feature.
> Cingular homepage programmers may know the functional hole existing on 
FireFox.
> The display difference was copied as Microsoft Word document which can be 
> distributed.
>  
> Reproducible: Always
> Steps to Reproduce:
> 1.Go to www.cingular.com
> 2.Click My Account to login to account.
> 3.After logging in, click Upgrade my Phone.
> 4.Choose a certain phone and click Add to Cart
> 5.Click No Optional Accessories.
> 6.Shopping Cart is displayed wrongly.
> Actual Results:  
> Undesired "FastForward Unlimited Call Forwarding" feature which costs $2.99 
> per month is displayed along with the correct phone chosen.
> Expected Results:  
> Undesired "FastForward Unlimited Call Forwarding" feature should not be 
> displayed.
> IE works well but FF has problem sustained.
> FF users will go away from FF due to such functional hole.

Comment 2

[Wayne Mery (:wsmwk)]

do you still see this problem when using firefox version 3.5 or 3.6?
If not, please close the bug (resolution WORKSFORME is one possibility).
And if you do see the problem, please provide an update comment.

Comment 3

[Tyler Downer [He/Him]]

No reply, INCOMPLETE. Please retest with Firefox 3.6.x or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.