303392 - Changes made to email.txt.tmpl has NO effect.

Status: VERIFIED INVALID

(Bugzilla :: Email Notifications, defect)

Description

[Jacob Høegh]

User-Agent:       Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1)
Build Identifier: 

When i make changes to email.txt.tmpl is dos not have effect. The 
email.txt.tmpl under the data do change. But the mail sendt does not

I running version 2.18.3

Reproducible: Always

Steps to Reproduce:
1.make a change to email.txt.tmpl
2.run checksetup.pl
3.make a change in a bug that will result in a e-mail

Actual Results:  
the change made in email.txt.tmpl can not be seen in the e-mail

Expected Results:  
That the change should be seen

Comment 1

[Marc Schumann [:Wurblzap]]

email.txt.tmpl is not the template for bug change e-mails, it's the template for
flag mails. Please modify the newchangedmail parameter and, if necessary, perl
code in Bugzilla/BugMail.pm (not recommended).

Comment 2

[Jacob Høegh]

Why is there no template :-(

I need to modify the e-mail sendt. I want the text/comments written to be typed 
at the line after the ---- additional comments----- Not appended to that line.

Further more i want to ad a history of comments to the e-mail sendt. Is this 
posible?

Comment 3

[Teemu Mannermaa (:wicked)]

There's bug 275636 open for templatizing bugmail from changed bugs. For other
issues, please see http://www.bugzilla.org/support/ as this is not a proper
place for support questions.

Comment 4

[Marc Schumann [:Wurblzap]]

(In reply to comment #2)
> I need to modify the e-mail sendt. I want the text/comments written to be typed 
> at the line after the ---- additional comments----- Not appended to that line.

That sounds like the Outlook error I noticed... Outlook tells me it "removed
surplus line breaks" or something like that, which caused the effect you
describe. Tell Outlook not to remove line breaks, or use a different mail program ;)

Comment 5

[Jacob Høegh]

instead of editing all the outlook clients reciveing bugmails, why not just 
make a "line feed" or in other word, force a line space

Comment 6

[Marc Schumann [:Wurblzap]]

Because this would make it look ugly on normal clients. Instead of modifying all
Bugzilla installations and mangling display on all other clients, why not just
repair Outlook? ;)

Please see http://support.microsoft.com/default.aspx?scid=kb;EN-US;q287816.