304156 - clicking on undeliverable message crashed program, which then scrambled and deleted user accounts and messages

Status: RESOLVED INVALID

(Thunderbird :: General, defect)

Description

[Raymond Hafemann]

User-Agent:       Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0
Build Identifier: Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0

After the program crash, one of the subordinate accounts became the primary. 
All passwords were deleted.  Two accounts had all saved messages and folders
deleted.  The former primary account had all messages saved, but moved to the
lower portion of the page under a folder called "Local Folders" and cannot be
moved to the primary account or reset in any way.

Reproducible: Couldn't Reproduce

Steps to Reproduce:
1.  Accessed new nightly version of Thunderbird and downloaded.
2.   When opening, was unable to set up a new profile to attempt to reproduce
the problem.
3.

Actual Results:  
Thunderbird Alpha 2, obviously a newer edition than the one we had been using
(unless I just hadn't noticed the name change), just opened up the reconfigured
user settings as described above.  

Expected Results:  
Let me set up a new profile, reconfigure the set-up so I could rebuild the
files.  I also was not able to find any support files on the hard drive - under
applications only the Thunderbird icon (no folder) was there.  I could find
nothing in either the System folder or the Utilities or Library folder to make
sure all files were saved.  I was trying to follow the proceedure set up on the
bug page - to no avail.

Opening mail in the primary account.

Comment 1

[Adam Guthrie]

Please provide a talkback ID for the crash. http://kb.mozillazine.org/Talkback

Comment 2

[Wayne Mery (:wsmwk)]

Adam, "We ended up getting a new computer and don't use Thunderbird anymore."/Ray

Comment 3

[Adam Guthrie]

That's unfortunate. :( In that case, resolving as INVALID.