304743 - All accounts deleted after restart of pc

Status: RESOLVED DUPLICATE of bug 304045

(Thunderbird :: Account Manager, defect)

Description

[Tish]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.10) Gecko/20050804 Firefox/1.0.6 (MOOX M3)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.10) Gecko/20050804 Firefox/1.0.6 (MOOX M3)

I have been using TB 1.0.6 for a while now and have had no problems, until now.
 I had 3 Yahoo accounts and 3 Gmail accounts (1 added a few days ago), all of
which worked fine and were using password manager.  Two of the Gmail accounts
went to local folders and they were checked for new mail automatically when I
opened TB, the new one had its own folder (not sure if it auto-checked or not).

I opened TB yesterday, right clicked on the new Gmail account and selected Get
New Messages (or whatever it says).  Mail came in, I looked it over, sent a new
message to a contact, closed TB.  A few hours later I decided to restart my pc
because it was running a bit slow.  After restart, I did some browsing, then
opened TB to check e-mail.  TB loaded and prompted me to make a new account! 
ALL of my accounts and settings are GONE.  (My theme was also back on default
and my calendar extension didn't show up as it had before, though it (and my
other extensions) were still there.)  I tried restarting TB; still GONE.  I even
tried re-installing TB, but to no avail.  

I have not tried to reproduce this problem, but I am hoping that it never
happens again and that it was just some freak thing.  I now have to re-setup my
TB, but if it ever happens again, I'll let ya know.

Reproducible: Didn't try



Expected Results:  
My e-mail accounts and settings should have still been there.

Theme:
Winstripe
Extensions:
Mozilla Calendar
Signature
Dictionary Search
Preferential

Comment 1

[OstGote!]

Did you close TB manually before shutdown/restart your machine?

Comment 2

[Tish]

Yes, I did close TB manually.  As I said in my original post: "Mail came in, I
looked it over, sent a new message to a contact, closed TB.  A few hours later I
decided to restart my pc because it was running a bit slow."  I was using it the
same way that I've always used it.  Now I am re-setting it all up, which is a
major pain since I was using the password manager in TB to store my passwords
for the accounts I don't use much. (The password manager is wiped, too... All my
passwords are gone from it.)

Comment 3

[Tish]

What is weird is the profile folder is still in app data, but TB just ignores
it.  I am using the same folder when re-setting up TB, hoping that my e-mail
that was stored before will show back up.  Still a pain re-adding all the accounts.

Comment 4

[inquire]

The same issue has happened to me.  I am not clear as to whether it was a system
restart or simply reopening TB.

*ALSO*
In addition, it has happened with FF as well.  The first time I was prompted to
set up a new preference (since there was "already a FF running", which I could
not find) and when I did so and was given default settings (and could not run
the primary user), I reverted to system restore.  

They have not happened together, but today I had the unfortunate "double up" of
a system restore (due to the TB issue) going to the FF issue, so I had to do
some juggiling with my restore points.  

Upon restore, all seemed as before, including emails and accounts in TB and
themes, bookmarks, etc. in FF

I have since backed up FF and TB on my externalHD in hopes that I may simply
paste them over the corrupted files in the future.  

If you ask me, something is fishy in Mozilla Town.

Please fwd this to the appropriate FF eyes, if you are not also such person.

Thx.

Comment 5

[Erwin van Breemen]

I have encountered the same problem twice after a restart of XP. The data is still there in the profile directory but TB just seems unable to load the current profile and just asks to create a new one. I was not able to restore the corrupted profile. There are 2 problems: first TB does not give a message that file xxx is corrupted, second there is no option to import the old data into a new created profile.
The problem is very bad and makes TB unreliable as an emailclient. If some structure is critical then TB should make a backup of it in case of a crash.

Comment 6

[Carsten Book [:Tomcat]]

Please see http://kb.mozillazine.org/Disappearing_mail