304813 - Firefox appears to interpret search term rather than pass it on to search engine

Status: RESOLVED WORKSFORME

(Firefox :: General, defect)

Description

[Frank]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.10) Gecko/20050716 Firefox/1.0.6
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.10) Gecko/20050716 Firefox/1.0.6

The search result list and the search target pages should be displayed like any
other page from this website, but instead are not shown or not shown correctly.
Firefox' response comes so quickly that it may not be passing this search term
(count rendering) on to the search engine, but instead interprets it as a
command to Firefox.

Reproducible: Always

Steps to Reproduce:
1. Open page http://webhelp.esri.com/arcgisdesktop/9.1/index.cfm?TopicName=welcome
2. Type "count rendering" or "rendering count" in search box OR find count
rendering in menu under Geoprocessing tool reference-spatial analyst
toolbox-utilities toolset-tools and click
3. Search result page will not display, search target cannot be opened

Actual Results:  
Firefox will not display target page properly
http://webhelp.esri.com/arcgisdesktop/9.1/index.cfm?ID=1276&TopicName=Count%20Rendering%20%28Spatial%20Statistics%29&rand=739&pid=1272

Several things might happen: menu column widens or disappears, results column
may show inappropriate page or be blank.

The problem does not only occur when the target page is opened, but also when
the search results with a link to the target page should be displayed.

Expected Results:  
Page with search results should display normally (as IE does for this page and
Firofox for any other page). Target page with "Count Rendering" help file should
display normally when target URL is entered directly.

This help website was used intensively over the past two months or so but has
not shown any similar error behaviour for any other search term.

Multiple extensions installed.

Comment 1

[Kevin Brosnan]

Appears to work for me. Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US;
rv:1.8b4) Gecko/20050810 Firefox/1.0+

I get the following page from the search box on the top of the page
http://webhelp.esri.com/arcgisdesktop/9.1/search/results.cfm?q=rendering+count 

http://kb.mozillazine.org/Standard_diagnostic can guide you through a set of
steps that should fix the problem.

Comment 2

[Ben Turner (not reading bugmail, use the needinfo flag!)]

WFM. Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9a1) Gecko/20050816
Firefox/1.0+

I get http://webhelp.esri.com/arcgisdesktop/9.1/search/results.cfm?q=count+rendering
 from the search.

Comment 3

[Frank]

Strange... after steps 1 through 4 of the diagnostics the search box seems to be
back to normal, but clicking the link to the target page still causes the same
problems. I'll try the other steps later. At present I'm quite busy on a
project, however, and cannot risk having to reconfigure my system. I'll get back
to you when there is more news. Thanks to Kevin for sharing the link. Best
regards, Frank

Comment 4

[Ben Turner (not reading bugmail, use the needinfo flag!)]

Resolving WFM, reopen if you can find specific steps to reproduce this problem.