304971 - Cannot access file (contains email for AOL)

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Karin Morin]

User-Agent:       Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1)
Build Identifier: 

When I sign into AOL and try to access my email I get a message saying 
the /MessageList.aspx file is not available.  I also cannot see their 
headlines and pictures on the "main" page (I don't care about this but it may 
be useful information for Mozilla).  I contacted AOL and they walked me 
through a troubleshoot using aol.com.ca and Explorer.  I cannot access my 
email using aol.com.ca on Mozilla, but I can access my email using Explorer.  
Just not on Mozilla.

Reproducible: Always

Steps to Reproduce:
1. Go to www.aol.com
2. Sign in (log on)
3. Click on email icon

Actual Results:  
Popup message:  "The file /MessageList.aspx cannot be found.  Please check the 
location and try again."  No email.

Expected Results:  
Given me an email access screen.  Then given me a list of unread (or kept as 
new) emails.

Comment 1

[zug_treno]

*** Bug 314670 has been marked as a duplicate of this bug. ***

Comment 2

[Tyler Downer [He/Him]]

Reporter, do you still see this with Firefox 3.6.3 or later in safe mode?

Comment 3

[Kevin Brosnan]

Closing as incomplete. http://support.mozilla.com/en-US/kb/Basic+troubleshooting can resolve many issues with Firefox.