305099 - talkback not installed, no way of installing, docs out of date

Status: RESOLVED WORKSFORME

(Firefox :: General, defect)

Description

[Worcester12345]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8b4) Gecko/20050818 Firefox/1.0+
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8b4) Gecko/20050818 Firefox/1.0+

I downloaded and ran a nightly (hourly) "Pacifica?" installer .exe build of
Firefox. I went to a bug to test whether it was still crashing for me. It
crashed, but Talkback didn't come up. Talkback was checked off on the "custom
install" I ran. Talkback does not show up under my extensions. I have been
running on branch build since the latest split. Talkback also does not show
under extensions manager window. I cannot locate a talkback.xpi file to install
it on this system. 

The notes at http://kb.mozillazine.org/Talkback are not up to date.

Reproducible: Always

Steps to Reproduce:
1. Open extensions manager, observe no Talkback.
2. Go to a web page or site that crashes Firefox.
3. Try to find a Talkback installer.

Actual Results:  
1. No Talkback observed.
2. Firefox crashes, but Talkback doesn't start.
3. Talkback installer nowhere to be found.

Expected Results:  
1. Talkback should have been there.
2. Talkback should have started up.
3. There should be an easy way to find a Talkback installer. The extensions page
should have it listed at the VERY TOP.

No additional information at this time.

Comment 1

[Jo Hermans]

Talkback isn't automatically installed on every build (only a certain percentage
of the automatic installs will receive them). But you can always select it when
installing manually.

The reason is that mozilla.org is already receiving too many TB-reports.

Comment 2

[Worcester12345]

(In reply to comment #1)
> Talkback isn't automatically installed on every build (only a certain percentage
> of the automatic installs will receive them). But you can always select it when
> installing manually.

As I wrote, I DID try the manual (custom) install and the checkbox was there,
which I checked, yet it still didn't install. 

Too many TB reports? How can be? I'd think the more, the better.

Comment 3

[Worcester12345]

As it turns out, it doesn't install using an hourly installer.exe build even
though it offers and takes the checkboxes. 

I downloaded a "nightly" build, and an "hourly" ".zip build", and it seems OK.
Then I had to uninstall the DOM part as I didn't want that. In fact, it should
have NOT had the DOM inspector since I had that unchecked. Anyone know if there
is a bug for THAT?

I will do a new bug to remove the checkbox if it doesn't work and this one can
be resolved as a "WORKSFORME" I guess.

Should I also do a new one for the documentation?

Comment 4

[Jo Hermans]

(In reply to comment #2)
> Too many TB reports? How can be? I'd think the more, the better.

There are currently more than 5900 incidents in the queue :
<http://talkback-public.mozilla.org/talkback/fastfind.jsp>

Comment 5

[Worcester12345]

(In reply to comment #4)
> (In reply to comment #2)
> > Too many TB reports? How can be? I'd think the more, the better.
> 
> There are currently more than 5900 incidents in the queue :
> <http://talkback-public.mozilla.org/talkback/fastfind.jsp>
> 
> 

Geez, you'd think this would be automated (by a computer or something). Not sure
how it works, but I'd figure a computer would go through these and sort by
version and bug, and toss any ones which have been addressed, or ARE these
what's left after that? In that case, is the product that buggy, or what?

Comment 6

[Jo Hermans]

(In reply to comment #5)
> Geez, you'd think this would be automated (by a computer or something). Not sure
> how it works, but I'd figure a computer would go through these and sort by
> version and bug, and toss any ones which have been addressed, or ARE these

Yes, this is how the talkback-server works.

> what's left after that? In that case, is the product that buggy, or what?

There have been more than 100 million downloads, so there's a enormous amount of
bug-reports.

Comment 7

[Worcester12345]

(In reply to comment #6)

> Yes, this is how the talkback-server works.
> 
> > what's left after that? In that case, is the product that buggy, or what?
> 
> There have been more than 100 million downloads, so there's a enormous amount of
> bug-reports.

Trouble is, it still isn't working, so this bug should still be open.