306150 - crashes when loading the car configurator on www.bmw.de

Status: VERIFIED INCOMPLETE

(Firefox :: General, defect)

Description

[Michael Spanier]

User-Agent:       Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; de-DE; rv:1.7.10) Gecko/20050717 Firefox/1.0.6
Build Identifier: Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; de-DE; rv:1.7.10) Gecko/20050717 Firefox/1.0.6

If you load the car configurator of www.bmw.de the browser crashes. This happens
after the first part of the website is loaded, then a javascript part is started
to load the rest of the page (my guess).
During this process the browser crashed, all windows are closed.

Reproducible: Always

Steps to Reproduce:
1. go to the www.bmw.de website
2. click link to "car configurator"
(http://www.bmw.de/de/interaktiv/car_configurator/index.html)
3. boom

Actual Results:  
crash of the app.

Expected Results:  
display the page?


about:buildconfig

Build platform
target
powerpc-apple-darwin7.7.0

Build tools
Compiler 	Version 	Compiler flags
cc 	gcc version 3.3 20030304 (Apple Computer, Inc. build 1640) 	-Wall -W
-Wno-unused -Wpointer-arith -Wcast-align -Wno-long-long
-I/Developer/SDKs/MacOSX10.2.8.sdk/usr/include -fpascal-strings -no-cpp-precomp
-fno-common -I/Developer/SDKs/MacOSX10.2.8.sdk/Developer/Headers/FlatCarbon -pipe
c++ 	gcc version 3.3 20030304 (Apple Computer, Inc. build 1640) 	-fno-rtti
-fno-exceptions -Wall -Wconversion -Wpointer-arith -Wcast-align
-Woverloaded-virtual -Wsynth -Wno-ctor-dtor-privacy -Wno-non-virtual-dtor
-Wno-long-long -I/Developer/SDKs/MacOSX10.2.8.sdk/usr/include -fpascal-strings
-no-cpp-precomp -fno-common -fshort-wchar
-I/Developer/SDKs/MacOSX10.2.8.sdk/Developer/Headers/FlatCarbon -pipe

Configure arguments
--disable-ldap --disable-mailnews
--enable-extensions=cookie,xml-rpc,xmlextras,pref,transformiix,universalchardet,webservices,inspector,gnomevfs,negotiateauth
--enable-crypto --disable-composer --enable-single-profile
--disable-profilesharing '--enable-optimize=-O2 -g' --disable-debug
--disable-tests --enable-official-branding --enable-static --disable-shared
--enable-prebinding --with-macos-sdk=/Developer/SDKs/MacOSX10.2.8.sdk

Comment 1

[Ria Klaassen (not reading all bugmail)]

Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9a1) Gecko/20050827
Firefox/1.6a1 ID:2005082700

Works for me on WinXP, with trunk, branch and 1.0.6. 

Comment 2

[Steven Michaud [:smichaud] (Retired)]

This problem is Mac-specific, and I've confirmed it (with Firefox
1.0.6) on Mac OS X 10.3.9 and 10.2.8 using Apple's built-in Java
support (i.e. Java Applet.plugin and Java 1.3.1).  The crash takes
place inside the JVM (I can provide a crash log if someone feels it's
necessary).  It doesn't happen all the time.  Even when the crash
doesn't happen, the site doesn't work -- it requires LiveConnect
support, which Java Applet.plugin doesn't provide.

On Mac OS X 10.3.9, at least, this problem can be resolved by
installing the Java Embedding Plugin:

http://javaplugin.sourceforge.net/

(On Mac OS X 10.2.8 I consistently get hangs with the Java Embedding
Plugin.  I will need to look into that.  I haven't yet tried Mac OS X
10.4.2.)

> powerpc-apple-darwin7.7.0

This says what version of Mac OS X (10.3.7) your copy of Firefox was
compiled on, not the version that you're using.  Please let us know
what version you're using.

(By the way, the Java Embedding Plugin is now included with current
Camino and DeerPark nightlies.  Whoever's using one of those doesn't
need to install the JEP.)

Comment 3

[Michael Spanier]

(In reply to comment #2)
> On Mac OS X 10.3.9, at least, this problem can be resolved by
> installing the Java Embedding Plugin:
> 
> http://javaplugin.sourceforge.net/

I'm using MacOS X 10.2 with the latest security patches.
Indeed installing this plugin solves he crash problem. The website does not work as expected, but this 
is then a java problem I guess? 

Safari also shows the problem (after selecting a car a window within the page does not show up 
correctly). Maybe it is related to the Mac version of java?
 
>Please let us know what version you're using.

MaxOS 10.2 with firefox 1.0.6

Comment 4

[Steven Michaud [:smichaud] (Retired)]

> MaxOS 10.2

Which version of Mac OS 10.2?  If it's not 10.2.8, the Java Embedding Plugin
is unlikely to work properly.

A free updater to 10.2.8 is available to those who have any version of 10.2:

http://www.apple.com/support/downloads/macosxupdatecombo_10_2_8.html

Comment 5

[Michael Spanier]

Attachment: Missrendering in java part

This screen-shot shows the mis-rendering. The text should be presented in some
form of a message box. I don't know, if this is triggered by firefox or if this
is a java-vm problem on MacOS X.

Comment 6

[Michael Spanier]

(In reply to comment #4)
> > MaxOS 10.2
> 
> Which version of Mac OS 10.2?  If it's not 10.2.8, the Java Embedding Plugin
> is unlikely to work properly.
> 
> A free updater to 10.2.8 is available to those who have any version of 10.2:
> 
> http://www.apple.com/support/downloads/macosxupdatecombo_10_2_8.html

Sorry I missed a 4 in the version number. This is 10.4.2 with latest security patches.
Systemversion:	Mac OS X 10.4.2 (8C46)
Kernel-Version:	Darwin 8.2.0

Sorry for any inconvenience my lack of attention may have caused.

Comment 7

[Steven Michaud [:smichaud] (Retired)]

> Sorry I missed a 4 in the version number. This is 10.4.2 with latest security
> patches.
> Systemversion:        Mac OS X 10.4.2 (8C46)
> Kernel-Version:       Darwin 8.2.0

Oh :-)

Thanks for the screen shot, though.

I've now tried this site in OS X 10.4.2 (with Firefox 1.0.6, using the current
version (0.9.3) of the Java Embedding Plugin), and had no problems.  But I
don't speak German, so I didn't go beyond the first page.

Whatever the nature of your current problems (after the crash stopped
happening), they fact that they also happen in Safari means that they aren't
caused by Firefox.  Bugs in Apple's Java implementation may be involved
... but I suspect that BMW just hasn't done enough testing :-)

Comment 8

[Carsten Book [:Tomcat]]

Michael, is this still a problem with a recent release like Firefox 2.0.0.4 ?

Comment 9

[Carsten Book [:Tomcat]]

-> incomplete because of missing feedback