firefox will not open since upgraded to 1.06. Just sends an error report to microsoft

RESOLVED INCOMPLETE

Status

()

--
critical
RESOLVED INCOMPLETE
14 years ago
12 years ago

People

(Reporter: marycreed, Unassigned)

Tracking

1.0 Branch
x86
Windows XP
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

14 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20050729 Netscape/8.0.3.3
Build Identifier: firefox.exe

Browser will not open (firefox 1.06) since upgrade.   Other browsers work fine.
I have gone in to add/remove programs and removed the program the redownloaded
but still unable to open

Reproducible: Always

Steps to Reproduce:
1.double click on firefox
2.error report for microsoft comes up
3.

Actual Results:  
error report came up.  

Expected Results:  
browser should have opened.

Comment 1

14 years ago
Sounds like Firefox is crashing because of a bad extension. Do you see this in
safe mode? http://kb.mozillazine.org/Safe_mode (be sure you kill off firefox.exe
before trying to use safe mode)
(Reporter)

Comment 2

14 years ago
(In reply to comment #1)
> Sounds like Firefox is crashing because of a bad extension. Do you see this in
> safe mode? http://kb.mozillazine.org/Safe_mode (be sure you kill off firefox.exe
> before trying to use safe mode)

Cannot open firefox in safe mode, either
(Reporter)

Comment 3

14 years ago
(In reply to comment #1)
> Sounds like Firefox is crashing because of a bad extension. Do you see this in
> safe mode? http://kb.mozillazine.org/Safe_mode (be sure you kill off firefox.exe
> before trying to use safe mode)

still get error message to send to microsoft when I try safemode.
Uninstall FF and reinstall (to rule out a corrupted installation)
(Reporter)

Comment 5

14 years ago
(In reply to comment #4)
> Uninstall FF and reinstall (to rule out a corrupted installation)

I have uninstalled twice and reinstalled but still get error message.  Firewall
is set up to accept Firefox.
(In reply to comment #5)
> (In reply to comment #4)
> > Uninstall FF and reinstall (to rule out a corrupted installation)
> 
> I have uninstalled twice and reinstalled but still get error message.  Firewall
> is set up to accept Firefox.

That just leaves your profile to blame.
Can you rename your profile directory from %appdata%\mozilla\firefox\ to
%appdata%\mozilla\firefox_old\
Than start Firefox
It should start, but you would not have your old bookmarks and other usefull stuff.
Close Firefox and go to http://kb.mozillazine.org/Profile_backup
section "Making a partial backup".
Copy the files mentioned there from your "old profile" into your new one and
start FF again.
-> incomplete.
--> This is incomplete since no feedback if the steps from comment #6 help to fix this problem.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 12 years ago
Resolution: --- → INCOMPLETE
Version: unspecified → 1.0 Branch
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