306670 - Quality Feedback Agent crashed computer when cancel key pressed

Status: RESOLVED INVALID

(Firefox :: General, defect)

Description

[kjtyrrell]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.7.10) Gecko/20050717 Firefox/1.0.6
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.7.10) Gecko/20050717 Firefox/1.0.6

Quality Feedback Agent suddenly appeared without warning. Never seen it before
and  was I was wary.  Made a note of how to access the program and pressed
'cancel' key.  Computer crahed within seconds.  Two important pieces of text in
gmail and a bulletin board with a number of hyperlinks to various websites
(which had taken over an hour to draft) were lost as a result

Reproducible: Didn't try




Whole computer froze after QFA ' cancel key pressd - do not remember seeing any
warning - but unable to see all that was 'live' due to freeze

My gmail accoun was open at the time - but I've never had a problem previously
running it with Firefox.  Draft e-mail was lost

I had a number of websites open plus Photoshop Elements 3.0 and was in the
process of transferring web-sized images to a post for a thread - this has never
caused a problem before - I do it frequently.  Draft post was lost.

Comment 1

[Ria Klaassen (not reading all bugmail)]

A crash is the cause of the appearance of the QFA, not the consequence. :) 

Comment 2

[u63580]

When you say your computer crashed, do you mean a blue screen? 

Comment 3

[kjtyrrell]

kjtyrrell - so why has it never ever appeared before when I've had odd problems
with eg my broadband connection playing up - which is what I think was happening
this morning?  I was able to do things with other processes for a very short
while after it appeared.  The computer then completely froze as soon as I
clicked "cancel" on the QFA.  Losing my broadband connection does not cause my
computer to freeze

(In reply to comment #1)
> A crash is the cause of the appearance of the QFA, not the consequence. :) 

kjtyrrell - No, I mean everything froze, Control Alt Delete didn't work; I
couldn't switch the computer off and had to switch off at the mains to be able
to get back in.  I thought I'd been attacked by a virus.

(In reply to comment #2)
> When you say your computer crashed, do you mean a blue screen? 

Comment 4

[u63580]

(In reply to comment #3)
> kjtyrrell - so why has it never ever appeared before when I've had odd problems
> with eg my broadband connection playing up - which is what I think was happening
> this morning? 

The QFA only appears when Firefox crashes.  It's a tool to provide feedback to
the programmers about what went wrong - it is triggered when Firefox "implodes".
 Normally, FF crashing shouldn't affect other software, as it shouldn't have
access to the operating system core.

Comment 5

[Chris Blore]

I assume you haven't been able to reproduce the situation exactly as you were
doing this morning? In order to confirm any bug, a reproducable testcase is
required so that it can be fixed by the developers. 

Comment 6

[Peter van der Woude [:Peter6]]

reporter, feel free to reopen if you can reproduce the crash.

->INVA

Comment 7

[kjtyrrell]

(In reply to comment #4)
> (In reply to comment #3)
> > kjtyrrell - so why has it never ever appeared before when I've had odd problems
> > with eg my broadband connection playing up - which is what I think was happening
> > this morning? 
> 
> The QFA only appears when Firefox crashes.  It's a tool to provide feedback to
> the programmers about what went wrong - it is triggered when Firefox "implodes".
>  Normally, FF crashing shouldn't affect other software, as it shouldn't have
> access to the operating system core.
> 
> 
> That's why I'm reporting it - I don't want this happening to me again!  So far
as I'm aware the only other thing that was happening was that I thought I was
having problems with my broadband connection.  Which proved to be correct in
terms of poor access subsequently.

Comment 8

[kjtyrrell]

(In reply to comment #5)
> I assume you haven't been able to reproduce the situation exactly as you were
> doing this morning? In order to confirm any bug, a reproducable testcase is
> required so that it can be fixed by the developers. 

If I knew what caused it.......but I don't.  I was doing things that I routinely
do day-in and day-out.

Comment 9

[kjtyrrell]

(In reply to comment #6)
> reporter, feel free to reopen if you can reproduce the crash.
> 
> ->INVA

Why would I want to reproduce the crash.  And in any case how can I?

What I would ask you to note is that I have never ever had the QFA come up.  And
that the freeze happened after I hit 'cancel'.  You work it out, you;re the
experts not me - I'm just telling you what happened.