307131 - Computer freezes when opening pdf in Adobe 7 Professional, using Firefox web browser. Internet explorer works fine.

Status: RESOLVED INVALID

(Firefox :: File Handling, defect)

Description

[Greg Bailey]

User-Agent:       Mozilla/5.0 (Windows; U; Win95; en-US; rv:1.7.10) Gecko/20050716 Firefox/1.0.6
Build Identifier: Mozilla/5.0 (Windows; U; Win95; en-US; rv:1.7.10) Gecko/20050716 Firefox/1.0.6

Whenever I attempt to open a pdf using Adobe 7 Professional, I get an error
message that says,"Adobe Acrobat has encountered a problem and must close now."
It give the option to "debug," "send a report" or to close. It doesn't matter
which button you choose, it will freeze the computer and I have to reboot. When
I use Internet Explorer, the Adobe pdf open and close fine with no error
message. Please have someone work on this issue. Seems several others are having
the same difficulty.

Reproducible: Always

Steps to Reproduce:
1. Open Firefox web browser
2. Surf the web unti you find a site with a pdf that you need to open
3. When attempt to open pdf, screen and mouse fail to respond to input          
   instructions
4. Computer freezes.
5. Reboot computer.


Actual Results:  
Redundant info.

Expected Results:  
1. Allowed pdf to be opened, read, saved and then close to return to web surfing.

This seems to have occurred after updating from Adobe Reader 6 to 7. When I
updated my system and went to Adobe 7 Professional, there has been no change in
the results.

Comment 1

[Matthias Versen [:Matti]]

It's something on your system if Windows 2000/xp/2k3 hangs because Firefox is a
userspace application and can't hang your OS.
(and your error comes from the Acrobat plugin which is different than the IE
ActiveX one)

marking invalid (system problem)
Bugzilla is not for support question, please ask for example in the
mozillazine.org Forums for help.