307535 - Complete system crash (reboot) when viewing web page

Status: RESOLVED INVALID

(Core :: General, defect)

Description

[fjp.lepage]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; fr-FR; rv:1.7.10) Gecko/20050717 Firefox/1.0.6
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; fr-FR; rv:1.7.10) Gecko/20050717 Firefox/1.0.6

from web page, click on url link an then windows is rebooting it self.

don't know if it a bug, diffucult to retreive the url (because after many pages
navigation)

is the problme arlready appears.
Thanks, Francois

Reproducible: Sometimes

Comment 1

[Adam Guthrie]

Please provide the URL that's causing this, else this is going to get marked as
INVALID for lack of steps to reproduce.

Comment 2

[Richard Stephens]

User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.0.4) Gecko/20060508 Firefox/1.5.0.4

I was able to reproduce the problem by going to this url:
   http://chat.elcat.kg/Cisco/tacacs/TACACS-UsersGuide.htm 
and then clicking on the link to:
   ftp://ftp-eng.cisco.com/pub/tacacs 

Reproducible: very
   It's happened three times with that ftp url.  The last time I tried, the url worked but then my computer rebooted after I clicked "Back" and clicked on the ftp link again.

Comment 3

[Mike Beltzner [:beltzner, not reading bugmail]]

ispiked, can you mark this confirm if you can repro with corcyra's URL? if this is indicative of a larger problem, we'll want to know ...

Comment 4

[Adam Guthrie]

I couldn't reproduce using 1.0.8, 1.5.0.4 or a recent Bon Echo build. I don't doubt that Richard is crashing, though.

timeless, do you have any tips for Richard as to how he can debug this or get some sort of stack trace for the crash?

Comment 5

[timeless]

bug 340626 is one of the later ones, probably the best read is bug 307577 since while it's not fixed it does include a complete dialog with a happy customer (we helped him track his problem to a bad font)

the initial steps are:

1. right click my computer
2. select properties
3. go to advanced.
4. startup and recovery settings.
5. change write debugging information to Complete memory dump.
6. grab windbg from http://www.microsoft.com/whdc/devtools/debugging/installx86.mspx
7. install it
8. run it
9. file>open crash>browse to the .dmp file
10. !analyze -v -f

remember that you only get one .dmp and it costs as much as you have memory, so
you'll want to rename it as soon as your system reboots (if you have space to
store a couple).

There are some instructions at http://developer.mozilla.org/en/docs/How_to_get_a_stacktrace_with_WinDbg
but basically what i've list above is sufficient (hopefully someone will work to integrate these)

Comment 6

[Wayne Mery (:wsmwk)]

Richard seems to be gone, and reporter email address is dead.
unable to load http://chat.elcat.kg/Cisco/tacacs/TACACS-UsersGuide.htm
=> invalid

Richard, feel free to reopen if you have new information on the problem when using FF2 or trunk.