308171 - While reading Hotmail on the Web, inline images stop rendering after a few messages.

Status: RESOLVED WORKSFORME

(Firefox :: General, defect)

Description

[Guillermo Rodriguez]

User-Agent:       Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322; .NET CLR 2.0.50630)
Build Identifier: 

If I have several messages in Hotmail with inline images, I can start reading 
them and see the images. After a handful of messages, the next message will 
display only the image names, not the images themselves.

If I exit Firefox and open it again, login to Hotmail and go directly to the 
message that failed before, the images display correctly. I read a few more 
messages, and then the images break again.

Reproducible: Always

Steps to Reproduce:
1. Have a Hotmail account with 10 messages, 10 inline images per message.
2. Start reading each message.
3. When the progblem happens, make note of the message you were looking at.
4. Exit Firefox.
5. Open Firefox again.
6. Logon to Hotmail.
7. Go directly to the message where the problem happened.
Actual Results:  
Images stop rendering at some point, render again after exiting Firefox and 
starting a new instance.

Expected Results:  
Images render always.

Comment 1

[José Jeria]

What Firefox version do you test with? Does it work in safe mode?

Comment 2

[Guillermo Rodriguez]

(In reply to comment #1)
> What Firefox version do you test with? Does it work in safe mode?

It happens with Firefox 1.0.6 

It also happens with Netscape 8 on the same machine (installed Netscape 8 
without removing Firefox).

I think it started happening with Firefox 1.0.5, but I am not positive of this.

I am sure it never happened with 1.0.4.

What is "safe mode"?

Comment 3

[José Jeria]

You can start Firefox in "safe mode" via /start menu/programs/mozilla
firefox/mozilla firefox "safe mode"

This will launch Firefox without any extensions or themes enabled. This to see
if they are causing this issue

Anyway, can you please retest with Firefox 1.5 beta1:
http://www.mozilla.org/projects/firefox/

Comment 4

[Guillermo Rodriguez]

> You can start Firefox in "safe mode"...

I tried it and the problem still happened.

FYI, with Netscape 8, when I use the Mozilla/Firefox rendering engine I get 
the same results than Firefox. 

If I switch to IE rendering I can see the images on one message, when I go to 
the next one, I get red X's. 

I switch to Firefox engine, problem continues, 

I swich back to IE engine I can see the message fine, go to the next message 
and the problem presents itself again.

So it may not be a browser problem, but a site problem?

> Anyway, can you please retest with Firefox 1.5 beta1:
> http://www.mozilla.org/projects/firefox/

That would be the next thing to try.

Thanks.

Comment 5

[José Jeria]

Still an issue with firefox 1.5?

Comment 6

[Guillermo Rodriguez]

Yes, however the behavior is much less frequent and much less regular.

With the previous versions it was a given that this would happen within 3 HTML messages containg images.

Now, it sometimes happens with the 2nd message, sometimes I can read 10 messanges and never get it, some times when I hit the 8th message I start to get it.

One thing remains constant. The behavior is not reversible. Once it starts happening, it will continue doing that until I exit the browser and start over.

Comment 7

[Guillermo Rodriguez]

I have not seen this for a while.

Thanks!

Comment 8

[Wayne Mery (:wsmwk)]

Thanks Guillermo.
=> WFM (proper resolution) when no patch and cause of fix is uknown
please see https://bugzilla.mozilla.org/page.cgi?id=fields.html#resolution