hangs if I open a word attachment while Word is at "open" dialogue with error "the command you selected is not available from the shortcut menu"

RESOLVED INCOMPLETE

Status

Thunderbird
General
RESOLVED INCOMPLETE
13 years ago
10 years ago

People

(Reporter: Stephanie, Unassigned)

Tracking

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: closeme 2008-05-22)

(Reporter)

Description

13 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.10) Gecko/20050716 Firefox/1.0.6
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.10) Gecko/20050716 Firefox/1.0.6

When I try to open a Word attachment in Thunderbird, and the Microsoft Word
"open" dialogue is present in the background, I get the error "The command you
selected is not available from the shortcut menu".  After this, Thunderbird
hangs and is unusable. Also, if I exit out of Thunderbird, I actually have to
end the process in order to be able to access my profile again.

Thanks!

Reproducible: Always

Steps to Reproduce:
1. In Microsoft Word, select "Open" from the file menu
2. Switch to Thunderbird, leaving the "Open" dialogue present in the background.
3.Select any message in Thunderbird with a Word attachment.
4. Attempt to open attachment by either double-clicking or right-clicking and
selecting "open"


Actual Results:  
An error box appears stating "The command you selected is not available from the
shortcut menu".  Thunderbird then hangs, and after I exit out of it, I have to
end the process in Task Manager before I am able to access my profile again. 

Expected Results:  
Allowed me to open the attachment
Stephanie, or someone else: Does this bug still exist on TB 2.0.0.*, trunk TB, or
related versions of Seamonkey? If not, I will resolve INCO in 3 weeks...
Assignee: mscott → nobody
Whiteboard: closeme 2008-05-22
No additional useful information since last comment -> resolving incomplete.

Please comment if the issue still occurs in the latest supported 2.0.0.14 / trunk nightlies.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 10 years ago
Resolution: --- → INCOMPLETE
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