308726 - crash on startup [@ ntdll.dll]

Status: RESOLVED INCOMPLETE

(Thunderbird :: General, defect)

Description

[Leta]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.10) Gecko/20050716 Firefox/1.0.6
Build Identifier: Thunderbird Setup 1.0.6 Version 3.12.0.0

Started Thunderbird, probram will not open, talkback pops up, unable to use
thunderbird.


Reproducible: Always




VendorID = "MozillaOrg"
ProductID = "Thunderbird10"
PlatformID = "Win32"
BuildID = "2005071616"
ManifestVersion = 3
Faulting application thunde~1.exe, version 1.0.6.0, faulting module ntdll.dll,
version 5.1.2600.2180, fault address 0x000106c3.

0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 46 61 69 6c   ion Fail
0010: 75 72 65 20 20 74 68 75   ure  thu
0018: 6e 64 65 7e 31 2e 65 78   nde~1.ex
0020: 65 20 31 2e 30 2e 36 2e   e 1.0.6.
0028: 30 20 69 6e 20 6e 74 64   0 in ntd
0030: 6c 6c 2e 64 6c 6c 20 35   ll.dll 5
0038: 2e 31 2e 32 36 30 30 2e   .1.2600.
0040: 32 31 38 30 20 61 74 20   2180 at 
0048: 6f 66 66 73 65 74 20 30   offset 0
0050: 30 30 31 30 36 63 33 0d   00106c3.
0058: 0a

Comment 1

[Adam Guthrie]

Could you give us the talkback ID of the crash?

Comment 2

[Leta]

(In reply to comment #1)
> Could you give us the talkback ID of the crash?

opps sorry the crash resulted in a microsoft error report being generated. I am
unable to copy it but is there anything off that I can give you?
Thx

Comment 3

[Frank Wein [:mcsmurf]]

You have to open your Thunderbird program folder (usually C:\Program
Files\Mozilla Thunderbird). Now open the subfolder components and launch the
program talkback.exe. There you can see the Talkback IDs of the sent reports,
please give us the Talkback ID for this crash.

Comment 4

[Leta]

(In reply to comment #3)
> You have to open your Thunderbird program folder (usually C:\Program
> Files\Mozilla Thunderbird). Now open the subfolder components and launch the
> program talkback.exe. There you can see the Talkback IDs of the sent reports,
> please give us the Talkback ID for this crash.

ID is TB9422767Q

Comment 5

[Frank Wein [:mcsmurf]]

hrm, screwed up symbols it seems, anyway i wonder if the Google Desktop DLL in
the stacktrace has to do anything with this crash here?

Stack Signature	 ntdll.dll + 0x106c3 (0x7c9106c3) 3d3fead1
Product ID	Thunderbird10
Build ID	2005071616
Trigger Time	2005-09-16 13:55:30.0
Platform	Win32
Operating System	Windows NT 5.1 build 2600
Module	ntdll.dll + (000106c3)
URL visited	
User Comments	
Since Last Crash	0 sec
Total Uptime	94269 sec
Trigger Reason	Access violation
Source File, Line No.	N/A
Stack Trace 	
ntdll.dll + 0x106c3 (0x7c9106c3)
msvcrt.dll + 0x1c3c9 (0x77c2c3c9)
msvcrt.dll + 0x1c3e7 (0x77c2c3e7)
msvcrt.dll + 0x1c42e (0x77c2c42e)
xpcom.dll + 0x2d0c7 (0x6030d0c7)
xpcom.dll + 0x3d0a4 (0x6031d0a4)
xpcom.dll + 0x36a6b (0x60316a6b)
THUNDE~1.EXE + 0x533e31 (0x00933e31)
THUNDE~1.EXE + 0x4de481 (0x008de481)
THUNDE~1.EXE + 0x52d572 (0x0092d572)
THUNDE~1.EXE + 0x4dedb8 (0x008dedb8)
THUNDE~1.EXE + 0x4ded3a (0x008ded3a)
THUNDE~1.EXE + 0x4e02b0 (0x008e02b0)
THUNDE~1.EXE + 0x4d8b5f (0x008d8b5f)
xpcom.dll + 0x3613e (0x6031613e)
THUNDE~1.EXE + 0x1b90a (0x0041b90a)
THUNDE~1.EXE + 0x17e2d (0x00417e2d)
js3250.dll + 0x1bdd4 (0x6009bdd4)
js3250.dll + 0x2106c (0x600a106c)
js3250.dll + 0x1be14 (0x6009be14)
THUNDE~1.EXE + 0x207b7 (0x004207b7)
THUNDE~1.EXE + 0x1e783 (0x0041e783)
xpcom.dll + 0x3561c (0x6031561c)
GoogleDesktopMozilla.dll + 0x169d (0x013b169d)
xpcom.dll + 0x3613e (0x6031613e)
xpcom.dll + 0x2b7c5 (0x6030b7c5)
0x778b0c24
THUNDE~1.EXE + 0x2e006f (0x006e006f)
0xf88bfff4

Comment 6

[timeless]

that's way too deep into the stack for anyone to be sure about the stacktrace. 
we need jay to fix talkback so we can get a better trace the next time.

Comment 7

[Wayne Mery (:wsmwk)]

(reporter email address is invalid)

If you have an update to your present status and how the problem was resolved
please comment in the bug.  If the problem is not gone, please reopen the bug,
comment on your environment, any change in steps to reproduce, etc.

=> INCOMPLETE  insufficient stack and/or information in bug to reproduce