308895 - Cannot print to file with grayscale

Status: RESOLVED DUPLICATE of bug 272670

(Core :: Printing: Output, defect)

Description

[Christopher Neufeld]

User-Agent:       Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.9a1) Gecko/20050916 Firefox/1.6a1
Build Identifier: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.9a1) Gecko/20050916 Firefox/1.6a1

I find that I am now unable to print a page to a file as a grayscale postscript
file.  I can save as color, but if I try to save as grayscale, it delivers the
message that my printer doesn't support the specified paper size.

Reproducible: Always

Steps to Reproduce:
1. Visit any web page
2. Choose "print", go to the properties menu and select GrayScale
3. Check the "print to file" box, and then hit "Print"
4. Choose any filename to save to.

Actual Results:  
A popup warning delivered the message:

There was a problem printing because the paper size you specified is not
supported by your printer.

Expected Results:  
It should have saved the file to a PostScript file on disk.  If I do not check
the "grayscale" box, it works as expected.

It is possible to convert colour postscript files to grayscale after the fact. 
In my case, I convert it to PDF, then back to PostScript with language level 1,
which does not support colour.

Comment 1

[Nick Bebout]

This has to do with what printer driver you have selected when you click print
to file.  Try using another printer driver and it should work fine.

Comment 2

[Nick Bebout]

BTW, WORKSFORME Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8b4)
Gecko/20050916 Firefox/1.4

Comment 3

[Nick Bebout]

Sorry, didn't notice it was a linux bug.  REOPENING

Comment 4

[Andrew Schultz]

worksforme with linux seamonkey trunk build 2005091703
does this happen with all pages?  can you try a clean profile?

Comment 5

[Christopher Neufeld]

Yes, it works correctly, no bug, with a clean profile.  Any suggestions on how I
might restore this behaviour without deleting my existing profile?

Comment 6

[Andrew Schultz]

Try migrating your preferences from you default profile to your clean one.  Copy
all of the print.* prefs in your prefs.js file into the prefs.js file in your
clean profile directory.  Then delete lines from prefs.js until it works.  The
last line you need to delete is the cause of the bug.

Comment 7

[Kenneth Herron]

This could be bug 272670 or the same underlying issue. Christopher, if you
haven't cleaned up your prefs yet, could you do as described in bug 272670
comment 10 and attach them to this bug. After that, removing all of the
"print.*" prefs will probably clear up the issue.

Comment 8

[Christopher Neufeld]

Attachment: The output of 'fgrep print. prefs.js'

As requested, the list of all preferences in which the string 'print.' appears.
 I will next remove those lines, restart the browser, and see if it has fixed
the issue.

Comment 9

[Christopher Neufeld]

OK, I followed the advice on comment 7, and the problem has disappeared.  I can
now print to a file as grayscale.  Thanks.

Comment 10

[Andrew Schultz]

using the prefs from attachment 196543 [details], I was able to reproduce the bug with
yesterday's build, but not today's.

*** This bug has been marked as a duplicate of 272670 ***