Closed Bug 309170 Opened 19 years ago Closed 19 years ago

Tools -> Options dialogue box will not open.

Categories

(Firefox :: Menus, defect)

Product:
Firefox
Component:
Menus
Platform:
x86
Windows XP
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

()

Status:
RESOLVED DUPLICATE of bug 309775

People

(Reporter: shane, Unassigned)

Details

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8b4) Gecko/20050908 Firefox/1.4
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8b4) Gecko/20050908 Firefox/1.4

A few days after installing 1.5 Beta 1, I noticed the Options dialogue box does
not open.  It appears to happen around the time the pop up system kills all pop
ups, even with allowed sites.



Reproducible: Always



Expected Results:  
The options dialogue box should open.

I am trying to figure out the process in how to reproduce this problem since it
happens after a period of time and is not triggered by anything I do.  All
settings are at default.

All I can report at this time is the dialogue box refuses to open at all.  I am
forced to quit the program and restart.  This is the only way to clear this problem.

The problem seems to happen in conjunction with the pop up blocking component
disallows all pop ups, even allowed sites.

Is it possible the dialogue box is being stopped by the pop up system?  That
doesn't make much sense, but this is the only lead I have at this time.
Can you open the URL about:config and change the value
javascript.options.showInConsole to true by double-clicking it? Now the next
time the Options window doesn't open anymore, you open the JavaScript Console
and look out for a error there when trying to open the Options window. Then copy
this error in the bug here (...if one appears).
Summary: Tools -> Options dialogue box will not open. → Tools -> Options dialogue box will not open.
BTW: Do you use the standard theme or a custom one?
(In reply to comment #2)
> BTW: Do you use the standard theme or a custom one?

Running on the standard (default) theme.  The only other extension I have
installed is the web developer plugin (0.9.4 - updated for Mozilla 1.5 Beta 1)
and the mozilla talkback extension.  

I will turn on my Javascript error reporting and, hopefully, this will catch
something.

I will also test to see if I can open the Mozilla Firefox About box too.
Caught an error:

Error: uncaught exception: [Exception... "Component returned failure code:
0x80004005 (NS_ERROR_FAILURE) [nsIDOMJSWindow.openDialog]"  nsresult:
"0x80004005 (NS_ERROR_FAILURE)"  location: "JS frame ::
chrome://browser/content/utilityOverlay.js :: openPreferences :: line 383" 
data: no]
The above error happens each time I attempt to open:

- Tools > Options
- Tools > About

I have run through all menu items and these appear to be the only ones.
Error for Tools > About:

Error: uncaught exception: [Exception... "Component returned failure code:
0x80004005 (NS_ERROR_FAILURE) [nsIDOMJSWindow.openDialog]"  nsresult:
"0x80004005 (NS_ERROR_FAILURE)"  location: "JS frame ::
chrome://browser/content/utilityOverlay.js :: openAboutDialog :: line 362" 
data: no]

Error for File > Import...:

Error: uncaught exception: [Exception... "Component returned failure code:
0x80004005 (NS_ERROR_FAILURE) [nsIDOMJSWindow.openDialog]"  nsresult:
"0x80004005 (NS_ERROR_FAILURE)"  location: "JS frame ::
chrome://browser/content/browser.js :: BrowserImport :: line 2070"  data: no]

(In reply to comment #5)
> The above error happens each time I attempt to open:
> 
> - Tools > Options
> - Tools > About
> 
> I have run through all menu items and these appear to be the only ones.

Add File > Import...
When accessing several sites with a popups (re: click) sites not configured for
either allowed or disallow, general web surfing, etc:

Error: uncaught exception: [Exception... "Component returned failure code:
0x80004005 (NS_ERROR_FAILURE) [nsIDOMJSWindow.open]"  nsresult: "0x80004005
(NS_ERROR_FAILURE)"  location: "JS frame ::
http://shipnow.purolator.com/ShipOnline/include/javascript/standard.js ::
clickHelp :: line 434"  data: no]
try in -safemode
System running fine until this happened just now from a pop up window.
---

Error: uncaught exception: [Exception... "Component returned failure code:
0x80004005 (NS_ERROR_FAILURE) [nsIDOMJSWindow.openDialog]"  nsresult:
"0x80004005 (NS_ERROR_FAILURE)"  location: "JS frame ::
chrome://browser/content/utilityOverlay.js :: openPreferences :: line 383" 
data: no]
And this is running in safe mode.

---

(In reply to comment #11)
> System running fine until this happened just now from a pop up window.
> ---
> 
> Error: uncaught exception: [Exception... "Component returned failure code:
> 0x80004005 (NS_ERROR_FAILURE) [nsIDOMJSWindow.openDialog]"  nsresult:
> "0x80004005 (NS_ERROR_FAILURE)"  location: "JS frame ::
> chrome://browser/content/utilityOverlay.js :: openPreferences :: line 383" 
> data: no]


Just a minor note, I have noticed that each time the problem starts, it seems to
be when I have 7 tabs open.  When the 7th tab opens, the issue appears to begin.
 This may or may not be significant, but worth a look.
I am also seeing the following error occur when attempting to open any windows
with JavaScript after opening Options fails to work.

Error: uncaught exception: [Exception... "Component returned failure code:
0x80004005 (NS_ERROR_FAILURE) [nsIDOMJSWindow.open]"  nsresult: "0x80004005
(NS_ERROR_FAILURE)"  location: "JS frame ::
https://account.authorize.net/ui/themes/anet/merch.app?page=history&sub=detail
:: createXML :: line 135"  data: no]

This happened while using the Authorize.Net virtual terminal and did not occur
before the Options window ceased to open.

I am using Firefox 1.5 Beta 1 and Windows XP SP2.

I have tried this with less than seven tabs but it does not rectify the problem.
@ Joshua/Shane

Close Firefox
backup your profile (http://kb.mozillazine.org/Profile_backup)
Than delete the original profile
Now restart Firefox
Close Firefox and copy the most essential backup stuff into your new profile
(I'm thinking just bookmarks.html and possibly cookies/passwords stuff)

And check if it still occurs.

If it does, uninstall FF (+ delete profile) and install from scratch

It seems to me that either your profile is hosed or the program files/mozilla
firefox/ dir contains bad files.
Duplicate of/related to Core bug 309775?
Duping to bug 309775 to fetch all information on one place.

*** This bug has been marked as a duplicate of 309775 ***
Status: UNCONFIRMED → RESOLVED
Closed: 19 years ago
Resolution: --- → DUPLICATE
You need to log in before you can comment on or make changes to this bug.