Closed
Bug 309192
Opened 19 years ago
Closed 18 years ago
Windows blue screen with GES622P.DLL when printing unicode selection
Categories
(Firefox :: General, defect)
Tracking
()
RESOLVED
WORKSFORME
People
(Reporter: travis.hardiman+bugzilla, Unassigned)
References
()
Details
Attachments
(1 file)
|
118.77 KB,
application/x-msdownload
|
Details |
User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.10) Gecko/20050716 Firefox/1.0.6 (The one that blocks all the schmutz) Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.10) Gecko/20050716 Firefox/1.0.6 (The one that blocks all the schmutz) I've finally gotten a BSOD in Windows XP. Even though it might be driver-related, it doesn't occur in IE6.0. I was trying to print only the characters in the linked entity reference, and it blue screens after Firefox sends the data to the printer. Although it is quite a critical issue, I'd imagine that it's also pretty obscure. It has never occurred for me with previous versions of Firefox, Firebird, or Phoenix. I didn't see a specific Firefox component related to printing so I've put it under General. (The DLL is part of XP's generic printer drivers AFAIK) Reproducible: Always Steps to Reproduce: 1. Install GES622P.DLL printer driver 2. Visit http://www.digitalmediaminute.com/reference/entity/index.php 3. Select all the characters (from " to Euro), and nothing else on the page 4. Print 5. BSOD Actual Results: BSOD. The printer still printed out characters up until ⌋ (⌋ ⌋ u230B). Expected Results: It would print the entire selection and not crash the OS. C:\WINDOWS\system32\spool\drivers\w32x86\2\GES622P.DLL (I'll attach a zip that includes this file)
This is the DLL file mentioned in the error found in %SYSTEMROOT%\system32\spool\drivers\w32x86\2\ if any other files would be helpful (from higher-level directories), let me know and I'll gladly post them. ... Volume in drive C is c Volume Serial Number is 6CFB-1999 Directory of C:\WINDOWS\system32\spool\drivers\w32x86\2 09/19/2005 03:20 PM 8,628 GES622.GID 11/21/2001 04:24 AM 149,104 GES622.HLP 01/28/2002 05:42 AM 189,200 GES622C.DLL 01/28/2002 05:42 AM 44,304 GES622J.DLL 01/28/2002 05:42 AM 212,540 GES622K.DLL 01/28/2002 05:41 AM 1,804,280 GES622L.DLL 01/28/2002 05:42 AM 121,616 GES622P.DLL 01/28/2002 05:42 AM 162,168 GES622Q.EXE 01/28/2002 05:42 AM 14,096 GES622S.DLL 01/28/2002 05:42 AM 2,993,332 GES622U.DLL 01/28/2002 05:42 AM 8,712 GES622WK.DLL 01/28/2002 05:42 AM 76,032 GES622WU.DLL 01/28/2002 05:42 AM 83,128 GES622X.DLL 01/28/2002 05:42 AM 4,776 GES622XK.DLL 01/28/2002 05:42 AM 28,640 GES622XU.DLL 01/28/2002 05:42 AM 18,024 GES622ZK.DLL 01/28/2002 05:42 AM 14,288 GES622ZU.DLL 09/25/2000 12:00 PM 29,664 RIC622LM.DLL 10/15/2000 12:01 PM 48,640 RIC622X.EXE 12/27/2000 06:53 AM 49,152 TIBase64.dll 12/27/2000 06:53 AM 69,632 TIFmtA.dll 12/27/2000 06:53 AM 61,440 TrackID.DLL 22 File(s) 6,191,396 bytes 0 Dir(s) 946,786,304 bytes free ... Thanks.
how about making the .dmp available? [win-break>advanced>startup and recover: settings>(small memory dump/kernel minidump], if you're set to the default, you should have it in %SystemRoot%\Minidump (and it should upload to bugzilla w/o issue). also a url for downloading the official printer driver installer would be appreciated.
(In reply to comment #2) > how about making the .dmp available? [win-break>advanced>startup and recover: > settings>(small memory dump/kernel minidump], if you're set to the default, you > should have it in %SystemRoot%\Minidump (and it should upload to bugzilla w/o > issue). also a url for downloading the official printer driver installer would > be appreciated. Driver: http://support.ricoh.com/pub/drivers/gestetner/x22_27/pcl6/2000_xp/V2500/g10361en.exe Description: http://support.ricoh.com/bb/html/dr_ut_e/ges/explanation/program/pcl6/explain.htm Main printer page: http://support.ricoh.com/html_g/model/x22_27/x22_27en.htm I'll be right back after my next BSOD to upload the minidump. -Travis
(In reply to comment #3) > I'll be right back after my next BSOD to upload the minidump. Unfortunately, I didn't have a page file set on my C drive when I got the BSODs so the Minidumps weren't being written. I've tried removing the page file and now I don't seem to be getting the BSODs anymore. I do notice that I get 2 application errors in the event log every time I print that page, but they may be unrelated (DEVELOPER1 is my machine's name and IDC\travis is my domain\login): --- Event Type: Error Event Source: AutoEnrollment Event Category: None Event ID: 15 Date: 9/21/2005 Time: 10:28:01 AM User: N/A Computer: DEVELOPER1 Description: Automatic certificate enrollment for local system failed to contact the active directory (0x8007054b). The specified domain either does not exist or could not be contacted. Enrollment will not be performed. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. --- Event Type: Error Event Source: AutoEnrollment Event Category: None Event ID: 15 Date: 9/21/2005 Time: 10:28:33 AM User: N/A Computer: DEVELOPER1 Description: Automatic certificate enrollment for IDC\travis failed to contact the active directory (0x8007054b). The specified domain either does not exist or could not be contacted. Enrollment will not be performed. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. --- I'll be sure to post a minidump to this issue should I get a blue screen again. Thanks, Travis
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.1) Gecko/20061204 Firefox/2.0.0.1 I've tried many times, from several computers and I can no longer duplicate this issue. -Travis
Status: UNCONFIRMED → RESOLVED
Closed: 18 years ago
Resolution: --- → WORKSFORME
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Description
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