309812 - new or recent mail missing not displayed (appear lost) with pop

Status: RESOLVED WORKSFORME

(SeaMonkey :: MailNews: Message Display, defect)

Description

[Ian Jones]

User-Agent:       Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.7.10) Gecko/20050909 Fedora/1.0.6-1.2.fc3 Firefox/1.0.6
Build Identifier: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.7.10) Gecko/20050909 Fedora/1.7.10-1.3.2

I have found on two occasions that when I launch mozilla mail, the most recent
messages do not appear in the list. It is as if they have been lost. However,
when  I imported all my settings into thunderbird, and then looked, the messages
were there, so they must have been hidden by mozilla.


Reproducible: Sometimes

Comment 1

[Ian Jones]

Note that I used firefox to report the bug, but it is nothing to do with firefox
or thunderbird, this problem is with mozilla mail

Comment 2

[Ian Jones]

Note also that these missing messages never reappeared with mozilla. The only
way I got to see them again the first time was to deleted the account, re-create
it, and then download the messages again from the server, where I keep the last
year's worth of messages

Comment 3

[OstGote!]

Which Mozilla/SM version/build? IMAP or POP?

I guess your index files are corrupt, so Mozilla does not display the msgs.
Please   try to delete the index files (.msf) for that account (close Moz
before) and restart. Mozilla recreates the index files. Does that help?

Comment 4

[Ian Jones]

(In reply to comment #3)
> Which Mozilla/SM version/build? IMAP or POP?
> 
> I guess your index files are corrupt, so Mozilla does not display the msgs.
> Please   try to delete the index files (.msf) for that account (close Moz
> before) and restart. Mozilla recreates the index files. Does that help?

No that didn't help. There is a missing group of messages between the 19 and 23
of September (exclusive)

I am using pop3. The build information is in build identifier.

Build Identifier: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.7.10)
Gecko/20050909 Fedora/1.7.10-1.3.2

Comment 5

[Daniel Alexander]

I think I am having trouble with this same bug.  I will try to give you some more details.  When I "Get New Messages" in the mozilla mail client sometimes the messages do not appear and it seems that my Inbox gets corrupted as the client downloads the new messages from the server.  I am using a POP mail server.

I'll try to attach a screenshot (MozScreen.png) showing what I see in the mail client window when this happens.  The last two messages have no subject or sender.  This is typical.  A lot of messages that have been moved to my junk folder also appear in this way and have been corrupted in the same way.

Now looking at the Inbox folder itself.  It seems that part of the headers of these corrupted messages appear in the wrong place in the file.  Here is a section of my Inbox that shows what I mean (message continues after paste):

Start paste--------------------------------------------------------------

because, in a country where the vast majority are poor, it would force them
to share their wealth.



Return-Path: <[e-mail]>
Received: from vscan-b.ucl.ac.uk by bells.cs.ucl.ac.uk with UK SMTP 
          id <[e-mail]>; Thu, 9 Feb 2006 08:17:25 +0000
Received: from roadrunner.doc.ic.ac.uk ([146.169.1.193]) by vscan-b.ucl.ac.uk 
          with esmtp (Exim 4.51) id 1F76zT-0002z2-Az 
          for [e-mail]; Thu, 09 Feb 2006 08:17:23 +0000
Received: from mr2.cc.ic.ac.uk ([155.198.5.112]) by roadrunner.doc.ic.ac.uk 
          with esmtps (TLSv1:AES256-SHA:256) (Exim 4.43) id 1F76zS-00061F-0I 
          for [e-mail]; Thu, 09 Feb 2006 08:17:23 +0000
Received: from [222.67.94.208] (helo=goodbet.every1.net) by mr2.cc.ic.ac.uk 
          with smtp (Exim 4.51) id 1F76zR-0003xP-5B;
          Thu, 09 Feb 2006 08:17:21 +0000
Message-ID: <[e-mail]>
Date: Tue, 07 Feb 2006 19:13:58 -0300
Reply-To: Mori <[e-mail]>
From: Mori <[e-mail]>
User-Agent: Microsoft CDO for Windows 2000
X-Accept-Language: en-us
MIME-Version: 1.0
To: Zubin <[e-mail]>
Cc: "d.smith" <[e-mail]>, 
    "a.macdonald" <[e-mail]>, 
    "m.foulkes" <[e-mail]>, 
    "daniel.alexander" <[e-mail]>
Subject: Acquiring performance enhancers can be really quick. Look at the magic 
         page.
Content-Type: text/plain; charset="us-ascii"
Content-Transfer-Encoding: 7bit
X-Spam-Score: 0.3
X-Spam-Report: Status No, hits=0.3 required=5.0 version=3.0.1 * 0.3 
               DATE_IN_PAST_24_48 Date: is 24 to 48 hours before Received: date
X-From-Outside: 222.67.94.208
X-Spam-Level: 
X-Spam-Status: No, hits=0.3 required=5.0 tests=DATE_IN_PAST_24_48 
               autolearn=disabled version=3.0.1
X-Spam-Checker-Version: SpamAssassin 3.0.1 on roadrunner.doc.ic.ac.uk

From - Thu Feb  9 08:52:02 2006
X-Mozilla-Status: 0008
X-Mozilla-Status2: 00010000
adrunner.doc.ic.ac.uk
X-UCL-MailScanner-Information: Please contact the UCL Helpdesk, 
                               [e-mail] for more information
X-UCL-MailScanner: Found to be clean
X-MailScanner-From: [e-mail]

How's it going Zubin,

I bet you're wanting a clue what I've picked up on last night. 

I have been searching for this for quite some time, but I finally got it at
www.cnet.de.V8q.xieli.org/scn/

I do believe that I've eventually found the best international shop!

Talk to you later,
Mori



Return-Path: <[e-mail]>
Received: from vscan-c.ucl.ac.uk by bells.cs.ucl.ac.uk with UK SMTP 
          id <[e-mail]>; Thu, 9 Feb 2006 08:22:36 +0000
Received: from [146.169.1.193] (helo=roadrunner.doc.ic.ac.uk) 
          by vscan-c.ucl.ac.uk with esmtp (Exim 4.51) id 1F774S-0004Yf-Me 
          for [e-mail]; Thu, 09 Feb 2006 08:22:32 +0000
Received: from mr1.cc.ic.ac.uk ([155.198.5.111]) by roadrunner.doc.ic.ac.uk 
          with esmtps (TLSv1:AES256-SHA:256) (Exim 4.43) id 1F774E-0006ES-FB 
          for [e-mail]; Thu, 09 Feb 2006 08:22:22 +0000
Received: from [61.173.3.35] (helo=halloweenknight.every1.net) 
          by mr1.cc.ic.ac.uk with smtp (Exim 4.51) id 1F774D-0006In-GM;
          Thu, 09 Feb 2006 08:22:18 +0000
Message-ID: <[e-mail]>
Date: Tue, 07 Feb 2006 16:07:38 -0800
Reply-To: Asta <[e-mail]>
From: Asta <[e-mail]>
User-Agent: AOL 8.0 for Windows US sub 230
MIME-Version: 1.0
To: Roeland <[e-mail]>
Cc: "daniel.alexander" <[e-mail]>, 
    "n.m.wheeler" <[e-mail]>, links <[e-mail]>, 
    "peter.sargent" <[e-mail]>
Subject: These more feasibly pricetagged health products are good to go.
Content-Type: text/plain; charset="us-ascii"
Content-Transfer-Encoding: 7bit
X-Spam-Score: 0.3
X-Spam-Report: Status No, hits=0.3 required=5.0 version=3.0.1 * 0.3 
               DATE_IN_PAST_24_48 Date: is 24 to 48 hours before Received: date
X-From-Outside: 61.173.3.35
X-Spam-Level: 
X-Spam-Status: No, hits=0.3 required=5.0 tests=DATE_IN_PAST_24_48 
               autolearn=disabled version=3.0.1
X-Spam-Checker-Version: SpamAssassin 3.0.1 on roadrunner.doc.ic.ac.uk
X-UCL-MailScanner-Information: Please contact the UCL Helpdesk, 
                               [e-mail] for more information

From - Thu Feb  9 08:52:02 2006
X-Mozilla-Status: 0008
X-Mozilla-Status2: 00010000
ucl.ac.uk for more information
X-UCL-MailScanner: Found to be clean
X-MailScanner-From: [e-mail]

Guess what Roeland,

Knowing you, I believe you will want to be told about this information I
got sent a couple days ago!

Allow me to show you this really good deal I just discovered at
www.msn.n.M8.xieli.org/scn/

If you don't look at this outstanding shopping site I've discovered, you'll
wish you had!

The answer to our treatment problems is all here in this site I'm e-mailing
you.

whatcha think,
Asta



Return-Path: <[e-mail]>
Received: from vscan-a.ucl.ac.uk by bells.cs.ucl.ac.uk with UK SMTP 
          id <[e-mail]>; Thu, 9 Feb 2006 08:28:21 +0000
Received: from finch.doc.ic.ac.uk ([146.169.1.194]) by vscan-a.ucl.ac.uk 
          with esmtp (Exim 4.51) id 1F77A1-0002sq-RO 
          for [e-mail]; Thu, 09 Feb 2006 08:28:17 +0000
Received: from mr4.cc.ic.ac.uk ([155.198.5.114]) by finch.doc.ic.ac.uk 
          with esmtps (TLSv1:AES256-SHA:256) (Exim 4.43) id 1F779z-0006UR-Ke 
          for [e-mail]; Thu, 09 Feb 2006 08:28:17 +0000
Received: from [61.170.159.63] (helo=blackmail.nu) by mr4.cc.ic.ac.uk 
          with smtp (Exim 4.51) id 1F779y-0003hZ-La;
          Thu, 09 Feb 2006 08:28:15 +0000
Message-ID: <[e-mail]>
Date: Wed, 08 Feb 2006 01:19:10 +0000
From: Kumari <[e-mail]>
User-Agent: Pine.SGI.4.10
MIME-Version: 1.0
To: Amon <[e-mail]>
Cc: "daniel.alexander" <[e-mail]>, 
    "e.eeweb" <[e-mail]>, 
    "marilyn.law" <[e-mail]>, "a.hall" <[e-mail]>
Subject: Frequent this marvelous distributor for economical mitigation products.
Content-Type: text/plain; charset="us-ascii"
Content-Transfer-Encoding: 7bit
X-Spam-Score: 0.3
X-Spam-Report: Status No, hits=0.3 required=5.0 version=3.0.1 * 0.3 
               DATE_IN_PAST_24_48 Date: is 24 to 48 hours before Received: date
X-From-Outside: 61.170.159.63
X-Spam-Level: 
X-Spam-Status: No, hits=0.3 required=5.0 tests=DATE_IN_PAST_24_48 
               autolearn=disabled version=3.0.1
X-Spam-Checker-Version: SpamAssassin 3.0.1 on finch.doc.ic.ac.uk
X-UCL-MailScanner-Information: Please contact the UCL Helpdesk, 
                               [e-mail] for more information

From - Thu Feb  9 08:52:02 2006
X-Mozilla-Status: 0000
X-Mozilla-Status2: 00000000
or more information
X-UCL-MailScanner: Found to be clean
X-MailScanner-From: [e-mail]

Heya,

I visit this e-store, www.aarp.xdn.4f8.xieli.org/scn/ all the time and from
today on, your life is going to be easier.

I know how tiring it's been for you since "it" began and I like to help you
get the remedy now.

The cure to ur problems is all here in this website I'm e-mailing you. 
Life is full of misc. things to get annoyed about.

Shipping is on time and you'll know where your goodies is with their
tracking.

Kumari



Return-Path: <[e-mail]>
Received: from timbala.cs.ucl.ac.uk by bells.cs.ucl.ac.uk with local SMTP 
          id <[e-mail]>; Thu, 9 Feb 2006 08:29:06 +0000


End paste------------------------------------------------------------------

As you can see, the 

From - Thu Feb  9 08:52:02 2006
X-Mozilla-Status: 0000
X-Mozilla-Status2: 00000000

parts of the messages that should appear at the start are displaced to appear half way through the previous message.

The problem only occurs occasionally and only seems to happen when I have not checked mail for a while and have a lot of messages to download from the server.

I am running a build I downloaded earlier this week:

22 ucacdxa@timbala% ./mozilla -v
Mozilla 1.7.12, Copyright (c) 2003-2004 mozilla.org, build 2005092014

I am using a PC running Linux.

Hope you can help me!

Daniel Alexander
Dept. Computer Science
UCL

Comment 6

[Daniel Alexander]

Attachment: Screen shot showing corrupted messages in mozilla mail client

I just filed an additional comment about this bug which refers to this attachment.  It is a screen shot showing what happens when the bug occurs.  The last two messages in the list have no subject or sender, which is because the Inbox folder is corrupted when I download the messages from the server.

Comment 7

[Wayne Mery (:wsmwk)]

reporter, Ian: "stopped using mozilla mail because of this bug. ... I now use thunderbird."

daniel: "Not [seen] since I switched to imap"

if the problem was backend then one would expect thunderbird to have the same problem, so closing this WFM based on reporter's experience with thunderbird.