310002 - Thunderbird crashes if you click one virtual folder after another,

Status: RESOLVED WORKSFORME

(Thunderbird :: General, defect)

Description

[demi]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.10) Gecko/20050716 Firefox/1.0.6
Build Identifier: Mozilla Thunderbird version 1.0.6 (20050716)

this bug could be related to bug 285822, but i couldnt get definite confirmation
on talk page for that bug. also, even though they are related, i suspect they
are separate bugs.


Reproducible: Always

Steps to Reproduce:
1. create a folder with 10,000+ messages (may work with less)
2. inside this folder, create 3 virtual folders (or saved searches, whatever you
want to call it), using any criteria, each filtering for 10-90% of the messages.
3. click on the 3 virtual folders one after another in rapid succession (one
click per second or faster), till thunderbird crashes. (typically takes 4-5 clicks)

Actual Results:  
Thunderbird crashes

Expected Results:  
start search for the last clicked virtual folder

tested it 86 times, trying to find some pattern in the crashes.
for 10 k messages, at one click per second, takes avg 4 clicks to crash
for 9 k messages, same results
for 6 k messages, at one click per second, couldnt crash, but at 2 clicks per
second, takes 5 clicks.
for 4 k messages, at one click per second, couldnt crash. at 2 clicks per
second, crashed twice, after 41 and 62 clicks respectively. at 3 clicks per
second, crashes in 6 clicks.
for 2 k messages, why dont you do the tests and tell me :)

quality feedback agent is on.
mozilla 1.0.6, only one extension mnenhy 0.7.2, tb was in online mode at time of
tests, but not sending receiving messages. machine is 2.3 ghz on winxp pro sp1.
also, i have a medical condition which causes me to kill all unnecessary
processes when my machine boots ;)

any comments??
ciao
demi

Comment 1

[Adam Guthrie]

Could you please provide a talkback ID for the crash?
http://kb.mozillazine.org/Talkback

Comment 2

[demi]

http://talkback-public.mozilla.org/talkback/fastfind.jsp?search=2&type=iid&id=tb9736413x

i hope this is what you are looking for...this was after my latest deliberately
caused crash. if you want talkbacks of my previous crashes, tell me, i have a
full list waiting for you :p

ciao
demi

Comment 3

[Adam Guthrie]

Could you post another crash? This one doesn't seem to be too useful. Just make
sure the ID is actually caused by the issue described here, and not some other
crash.

Comment 4

[demi]

tb9737178q

i just crashed tb like described in my bug to generate this talkback.

ciao
demi

Comment 5

[timeless]

demi: i'm not sure why, but your build doesn't have symbols on the talkback
server. if it isn't an official release, please get an official release. if it
is an official release, try a branch nightly.

you have at least 3 different kinds of crashes, but w/o symbols, there's nothing
we can do.

for reference, crashes by demi can be found under:
[@ 0x00000026]
[@ 0x00000001]
[@ 0x00000000] sig:  0x00000000 27abe568
[@ xpcom.dll + 0x42c18]
[@ thunderbird.exe + 0x503a84]
[@ thunderbird.exe + 0x43d08e]
[@ thunderbird.exe + 0x503a84]

Comment 6

[demi]

hi,
afraid it is the official version 1.0.6 v(20050716) downloaded from the official
mozilla site.
can you tell me where i can download the nightly build. since i am in office
now, i cant risk nightly builds here, but will do it first thing when i reach
home tonight (abt 1300 hrs gmt).

i have no idea what these numbers are...i hope they are meant for developers and
not for me.
for reference, crashes by demi can be found under:
[@ 0x00000026]
[@ 0x00000001]
[@ 0x00000000] sig:  0x00000000 27abe568
[@ xpcom.dll + 0x42c18]
[@ thunderbird.exe + 0x503a84]
[@ thunderbird.exe + 0x43d08e]
[@ thunderbird.exe + 0x503a84]

also, have not tried thunderbird 1.5 beta till now. will experiment on that
also, and let you know the results.

ciao
demi

Comment 7

[timeless]

yeah, the numbers are more for triagers than anyone else. devs can't really do
much with them either.

in decreasing order of preference for us:
these are the current trunk nightlies:
http://ftp.mozilla.org/pub/mozilla.org/thunderbird/nightly/latest-trunk

this should be 1.5 branch candidates:
http://ftp.mozilla.org/pub/mozilla.org/thunderbird/nightly/latest-mozilla1.8

this should be 1.0 branch latest (the url you requested):
http://ftp.mozilla.org/pub/mozilla.org/thunderbird/nightly/latest-aviary1.0.1

Comment 8

[demi]

ok, these results are on my home computer. winxp pro sp2, 1.61 ghz machine, with
lots of junk program, so actually a little slow.
what i did was this. during lunch break i downloaded
1) thunderbird version 1.0.6 (20050716) from the mozilla website
2) the current trunk nightly from
http://ftp.mozilla.org/pub/mozilla.org/thunderbird/nightly/latest-trunk
3) the 1.5 branch candidate from
http://ftp.mozilla.org/pub/mozilla.org/thunderbird/nightly/latest-mozilla1.8
4) the 1.0 branch latest (the url you requested) from
http://ftp.mozilla.org/pub/mozilla.org/thunderbird/nightly/latest-aviary1.0.1

and installed them in separate directories, all in d:, on my home computer using
RemoteDesktopConnection. thunderbird 1.5 beta 1 was already installed in the
default c:/program files. they all access the same profile.

folder ^Tonnage has 10,163 messages. 
virtual folder "single vsl" searches for 2543 messages(although the bottom right
indicator shows 2543 only 50% of the time; this may be a separate bug, but let
that rest)
virtual folder "Small Handy" searches for 6183 messages
virtual folder "TURKEY" searches 1067 messages
all these virtual folders are subfolders of ^Tonnage.
another possibly useful piece of information is that i have a utility called
popfile sitting between my mail server and thunderbird, and it adds 2 headers to
every email. however, the search criteria in the virtual folders dont search for
these.

1)a)for version 1.0.6 talkback id: tb9783908y (achieved crash by changing
folders using up/down keys instead of mouse)
1)b)for version 1.0.6 talkback id: tb9783992h (achieved crash by normal method
of clicking on virtual subfolders one after another)

2)for trunk nightly build couldnt crash (appears to me that the program stores
the clicks in some place, and then feeds the clicks slowly to itself slowly
later, since the folders kept changing for some time after i had finished clicking)

3)for the 1.5 branch candidate could not crash

4)for the 1.5 beta 1 could not crash

5)a)for the 1.0.6 aviary, talkback id: tb9784554z (achieved by normal method of
clicking)
5)b)for the 1.0.6 aviary, talkback id: tb9784606x (achieved by changing folders
using up/down keys)

quite clearly, the problem has been resolved for the next version of
thunderbird. my apologies for submitting the bug without testing on the nightly
trunk. probably had some illogical fear that nightly builds could cause all
sorts of nasty problems on your computer. pls change the resolution to fixed or
whatever it is supposed to be now. just out of curiosity, why doessnt mozilla
recommend people to download the latest nightly, given its apparent stability
advantage over the 1.0.6?

ciao
demi

Comment 9

[David :Bienvenu]

the latest nightly builds have a lot of bugs fixed, but we don't know yet if
they have new bugs, simply because they haven't been tested enough. When we
release 1.5, we'll definitely recommend that people upgrade to that.