310104 - wells fargo website

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Jason D]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.12) Gecko/20050915 Firefox/1.0.7
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.12) Gecko/20050915 Firefox/1.0.7

Problems trying to login at www.wellsfargo.com.  When you enter your username
and password, it says that is is authenticating the information but does not
begin to loan the next page or verify the information. THe bottom left hand
corner says DONE.  That means it is not loading the next page.  I went to 4
different computers and it does not work on any computer or FF installation.  I
go into IE and it works fine.  In addition, before the update to 1.0.7, it
worked fine.

Reproducible: Always

Steps to Reproduce:
1. www.wellsfargo.com
2.  Enter username and password into the login box.  Click login.
3.  Screen displays "authenticating login information".  At this point, it says
Done and does not load the next page which is the your account.

Actual Results:  
Nothing

Expected Results:  
Brought you to the summary of accounts page.

Could easily use IE instead but I dont want to.  I want to use FF!

Comment 1

[Tyler Downer [He/Him]]

This bug was reported on Firefox 2.x or older, which is no longer supported and will not be receiving any more updates. I strongly suggest that you update to Firefox 3.6.3 or later, update your plugins (flash, adobe, etc.), and retest in a new profile. If you still see the issue with the updated Firefox, please post here. Otherwise, please close as RESOLVED > WORKSFORME
http://www.mozilla.com
http://support.mozilla.com/kb/Managing+profiles
http://support.mozilla.com/kb/Safe+mode

Comment 2

[Tyler Downer [He/Him]]

No reply, INCOMPLETE. Please retest with Firefox 3.6.3 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.