310219 - Firefox freezes when I choose Tools/Options, won't open popup pages

Status: RESOLVED WORKSFORME

(Firefox :: Settings UI, defect)

Description

[Julie Hansen]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.7.12) Gecko/20050915 Firefox/1.0.7
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.7.12) Gecko/20050915 Firefox/1.0.7

When I try to open a linked page that is supposed to open in a new window,
nothing happens.  When I try to check my security & popup settings under
Tools/Options, Firefox completely freezes & I have to end the task from the Task
List.  I just downloaded this version yesterday & have been experiencing the
problem ever since.

Reproducible: Always

Steps to Reproduce:
1. try to click on a link & nothing happens
2. try to open Options to check settings but Firefox crashes
3.

Actual Results:  
Frozen screen

Expected Results:  
Opened the Options or the window

Comment 1

[u63580]

Have you tried safe mode?

Comment 2

[tim]

what plugins do you have installed

sometimes plugins will block a link from opening in a new window no matter what

Comment 3

[Julie Hansen]

Everything worked properly immediately prior to downloading the new version. 
Example, we have an events website that is listed by date.  When you click on an
event title, it opens a small popup window with additional information.  Now,
when I click on a title, nothing happens at all.  

The only thing that freezes when I choose Tools/Options is Firefox.  The rest of
my programs are fine.

Comment 4

[Peter van der Woude [:Peter6]]

(In reply to comment #3)
> Everything worked properly immediately prior to downloading the new version. 
> Example, we have an events website that is listed by date.  When you click on an
> event title, it opens a small popup window with additional information.  Now,
> when I click on a title, nothing happens at all.  
> 
> The only thing that freezes when I choose Tools/Options is Firefox.  The rest of
> my programs are fine.
> 

1. change to default theme, see if that helps
if not
2. run Firefox in -safemode (close FF , than open via Windows Start
mune->Firefox-safemode) and see if that solves it.
if so , one or more of your extensions need to be uninstalled because they have
become incompatible

Comment 5

[Julie Hansen]

I tried safe mode & everything worked but still doesn't work in regular mode.  I
only have 3 extensions & the extensions but I cannot even open the list from the
regular mode.  All 3 of these extensions worked prior to this new version.  I
only have Tabbed Browser Preferences, PDF Download & Sidebar.  I suppose, in
order to get my functions back, I must go back to the old 1.0.6 version?

Comment 6

[Julie Hansen]

I uninstalled 2 of my extensions & reinstalled them & now everything works fine.
 Thank you.

Comment 7

[Peter van der Woude [:Peter6]]

thanks Julie

resolving per previous comment