Closed Bug 310298 Opened 19 years ago Closed 19 years ago

firefox crash on visiting the british telecom (bt.com) shop.

Categories

(Firefox :: General, defect)

Product:
Firefox
Component:
General
Platform:
x86
Windows XP
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

()

Status:
RESOLVED WORKSFORME

People

(Reporter: etrash, Unassigned)

References

(
URL
)

Details

User-Agent:       Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.12) Gecko/20050915 Firefox/1.0.7

firefox crashes upon opening this website.

Reproducible: Always

Steps to Reproduce:
1. start firefox
2. enter "http://www.shop.bt.com" as the address


Actual Results:  
the page begines to render, then "firefox.exe has encountered a problem and 
needs to close."

Expected Results:  
opened the web page without crashing.

Default installation, no special themes.

Here's the exception information:

Code: 0xc0000005 Flags: 0x00000000
Record:0x0000000000000000 Address: 0x000000000058e536
FF 1.0.7 under windows this bug is repeatable.

However using a nightly it all works just fine.

Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9a1) Gecko/20050907
Firefox/1.6a1
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8b5) Gecko/20050925 Firefox/1.4

WFM
WFM in branch, trunk and 1.0.7.
Have you tried it in the safe mode? http://kb.mozillazine.org/Safe_Mode_(Firefox)


wfm
Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; en-US; rv:1.8b5) Gecko/20050926
Firefox/1.4(In reply to comment #1)

Also 
> FF 1.0.7 under windows this bug is repeatable.
> 
> However using a nightly it all works just fine.

Stuart <etrash@blueyonder.co.uk>, can you try with Firefox 1.5 beta 1?

I have tried the 1.5 beta 1 [ Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US;
rv:1.8b4) Gecko/20050908 Firefox/1.4 ].

I can successfully navigate to http://www.shop.bt.com - i do get a "Warning:
unresponsive script" upon every click of the menus, offering me the chance to
stop the script or continue (whichever i choose, navigation seems to succeed).

It does not crash however.

NB more information - a colleague has reproduced a crash on the current ubuntoo
1.0.7 linux build, so it is not necessarily constrainted to the windows platform.
(In reply to comment #3)
> WFM in branch, trunk and 1.0.7.
> Have you tried it in the safe mode? http://kb.mozillazine.org/Safe_Mode_(Firefox)
> 
> 

I have just tried this, (firefox.exe -safe-mode) and visiting this site, and it
still crashes.

Mozilla/5.0 (Windows; U; Win98; de-DE; rv:1.7.12) Gecko/20050919 Firefox/1.0.7

No Crash, took a while to load, but didn't crash.
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9a1) Gecko/20050928
Firefox/1.6a1 ID:2005092815

WFM, too. Stuart, this appears to be fixed in 1.5 beta 1. If you can reproduce
this crash with beta 1, please feel free to reopen this.
http://www.mozilla.org/projects/firefox/
Status: UNCONFIRMED → RESOLVED
Closed: 19 years ago
Resolution: --- → WORKSFORME
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