310307 - "Get Mail" button not functional.

Status: RESOLVED INVALID

(Thunderbird :: Mail Window Front End, defect)

Description

[Jorg K (CEST = GMT+2)]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.10) Gecko/20050716 Firefox/1.0.6
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.10) Gecko/20050716 Firefox/1.0.6

I installed TB 1.0.6 and imported a large Eudora mail database, about 300 MB. I
configured a SMTP and POP server, really just the most basic setup. In fact, I
didn't configure that when I first installed TB (since I wanted to try the
import first), but later, after the import. Now the "Get Mail" button does
nothing. Click it, no reaction. The two ways to get mail are: 1) stop and
re-start TB (having "get mail at start configured", 2) waiting for the elapsed
time (get mail every xx minutes). Going offline with download of mail doesn't
work it either. I reinstalled 1.0.6, no change, I tried 1.5 Beta 1, still not
working.

Reproducible: Always

Steps to Reproduce:
1. Press the "Get Mail" button.
2.
3.

Actual Results:  
Nothing happens.

Expected Results:  
Mail should be retrieved from POP server, I can see it with ISP's web interface.
If no mail on POP server, a message (in statusbar) should be displayed.

Problems with "Get Mail" have been reported before, but most of them were pretty
old and none of them states that it fails every time. I think getting the mail
from the server is a major feature, particularly for impatient people.

Comment 1

[Mike Cowperthwaite]

Is the POP account standalone, or deferred to the Global Inbox?  (Standalone 
means there's a separate tree in the Folder Pane for the account.)

When you click the Get Mail button, what is selected in the Folder Pane?

Have you saved a password for the account, or are you expecting to type the 
password in once for each session?

Comment 2

[Jorg K (CEST = GMT+2)]

(In reply to comment #1)
> Is the POP account standalone, or deferred to the Global Inbox?  (Standalone 
> means there's a separate tree in the Folder Pane for the account.)

Well, I have one account only configured, the one that doesn't seem to work.
There is only one folder tree with the root "Local Folders".
So I guess it's the global inbox.

> When you click the Get Mail button, what is selected in the Folder Pane?

I have the "Inbox" of the "Local Folders" selected.

> Have you saved a password for the account, or are you expecting to type the 
> password in once for each session?

Saved password.

Actually, I just noticed this:

When I click on "Get Mail", nothing happens.
When I click on the little arrow next to "Get Mail" a pop up comes up
saying "Get All New Messages", underneath the specific account
"[e-mail]" is listed. And HOORAY!! clicking on either of these two
DOES in fact get the mail. That's using 1.5 Beta 1. I could have sworn I
tried exactly that in 1.0.6 and it didn't work, but now of course I'm not
sure ... I went back to 1.0.6 and it worked there too.

So I guess that makes the bug less important, since the function
works, only the user interface is confusing. Surely if there is
only one account, clicking the button should just get the mail? Right?

Comment 3

[Mike Cowperthwaite]

Check this setting:
Tools | Account Settings | <account> | Server Settings, Advanced...
There's a checkbox at the bottom:
  [] Include this server when getting new mail

Checked?  If not, check it and try again.  If that works, please mark this bug:
   Resolved | Invalid

Comment 4

[Jorg K (CEST = GMT+2)]

(In reply to comment #3)

To be totally honest: I can't check since I removed the entire TB installation
and reinstalled it. This time I set up a mail account when installing TB. "Get
Mail" works.

The last time when I had the problem, I cancelled the creation of an account
during the installation of TB, imported some Eudora mail and then configured the
account. That's when "Get Mail" didn't work.

I would have thought that the "[] Include this server when getting new mail"
box was cheked, otherwise no mail would have been retrieved on startup
or after the timer had expired.

So I conclude that there is a problem when no mail account is set up during TB
installation.

Comment 5

[Mike Cowperthwaite]

(In reply to comment #4)
> I would have thought that the "[] Include this server when getting new mail"
> box was cheked, otherwise no mail would have been retrieved on startup
> or after the timer had expired.

That may be what you would have thought, but that's not what the checkbox means.