The "Keyboard Shortcuts" document has wrong entries for MacIE.
13 years ago
Status: NEW → ASSIGNED
Priority: -- → P2
Target Milestone: --- → Firefox1.5
Created attachment 197831 [details] [diff] [review] v1
I think it's time to bite the bullet and remove the list of keyboard and mouse shortcuts for other browsers. They're often inaccurate (see the bug for inaccurate Opera shortcuts, as well as here - there hasn't even been a Mac IE for years, and I think the Opera shortcuts have been wrong since about day 1), they provide very little useful information to the user in the context of using Firefox, and they impose a pretty huge burden on Help localizers (shortcuts can't be paraphrased if time's running short). I think we want to remove the lists of keyboard/mouse shortcuts for other browsers and appropriately amend the flavor text for each document. Steffen, do you agree with me here, or do you have any better suggestions that would still be informative yet not be a real pain for both us and localizers? (One possibility that comes to mind is moving extra documentation to mozilla.org, although that may not help localizers much.) I don't know how much longer we have to get fixes in for 1.5, so we need to decide this now.
Comparing keyboard and mouse shortcuts with other popular browsers is nice if you want to advertize Firefox on a webpage by explaining that users don't have to learn new shortcuts, but that Firefox is more accessible because it offers more of them. I don't think that this comparison is needed in the installed product. I guess new quickly find out whether other browsers' shortcuts work by either trying them out or by looking in the menus, then by looking at our docs if there are any new shortcuts they might be interested in. And the tables would be less complex if we remove the IE and Opera shortcuts. So let's do it.
Created attachment 198961 [details] [diff] [review] Remove the info for other browsers, lightly tweak flavor text
OS: MacOS X → All
Hardware: Macintosh → All
Summary: "Keyboard Shortcuts" document has wrong entries for MacIE → Remove keyboard and mouse shortcuts for other browsers from docs
Comment on attachment 198961 [details] [diff] [review] Remove the info for other browsers, lightly tweak flavor text >Index: browser/locales/en-US/chrome/help/mouse_shortcuts.xhtml >+ <span class="unix">The shortcuts are for Windows, but most >+ of the &brandShortName; shortcuts should work on Linux too.</span></p> Please remove that sentence. Our own shortcut list has to be correct on all platforms. >-<table border="1" width="100%"> >+<table border="1"> > <thead> > <tr> > <th>Command</th> > <th>&brandShortName;</th> Please replace &brandShortName; by "Shortcut". >- <th>Internet Explorer</th> >- <th>Opera</th> >Index: browser/locales/en-US/chrome/help/shortcuts.xhtml >+<table border="1"> > <thead> > <tr> > <th>Command</th> > <th>&brandShortName;</th> Same here. >- <th>Internet Explorer</th> >- <th>Opera</th> r=me with that.
*** Bug 291877 has been marked as a duplicate of this bug. ***
Can't we fix the mac help without removing this very useful information for our Windows users?
Attachment #198961 - Flags: approval1.8rc1? → approval1.8rc1-
(In reply to comment #7) > Can't we fix the mac help without removing this very useful information for > our Windows users? Asa, I don't believe it really is all that useful. How does knowing that IE's shortcut for focusing the location bar is Alt+D help you use Firefox? Knowing that Firefox's shortcuts are Ctrl+L and Alt+D is very helpful, but that has nothing to do with knowing IE's shortcuts to do the same; you can most certainly know one without knowing the other. I also argue that offering both will confuse some number of users who accidentally learn the wrong shortcut when reading help documentation to learn keyboard shortcuts. In a user community of 100 million this is going to happen. Another problem with listing keyboard shortcuts for other browsers is that such lists will be wrong. The Help maintainers are experts at using Firefox; we are not expert at using Opera, IE, or Netscape, and we do a poor job of pretending we are. (As a second example, our Opera shortcut list is almost completely inaccurate, and it's been that way since the Fire(bird) Help project started.) There's a non-zero cost to maintaining a shortcut list for other browsers, and I believe the costs outweigh the rewards. Shortcut lists for other browsers will also become dated as new versions of the other browsers are released. Not having a tab-supporting IE makes tab-related shortcuts for it easy to list, but when IE7 comes out we'd have to update the list, and we'd have to note that such shortcuts are only useful in IE7. Finally, you can use IE's shortcut list to determine how compatible Firefox's keyboard shortcuts are with IE, but that's about it. This information has some value if you're considering switching browsers, but if you're already using Firefox you're less likely to need the information. Also, it's not clear to me how being able to "quantify" shortcut compatibility with another browser is actually helpful to the average user. Shortcut compatibility in specific cases is what matters, and we're already quite set there (as I show in the next paragraph). If you still disagree with me, be certain to note that Firefox's shortcuts are *incredibly* compatible with IE. I went through the current list in help docs in CVS (which likely isn't complete because XBL-specified shortcuts aren't easy to find but is as complete as you'll get), and I found only two places that diverge in the whole shortcut list. First, IE supports F4 to focus the location bar, and Firefox doesn't (but we do support IE's F6 and Ctrl+D shortcuts). Second, IE uses Del to remove autocomplete entries, while we use Shift+Del. These are the *only* shortcuts IE supports that Firefox doesn't, to the best of our knowledge. Are these two shortcuts really worth cluttering the screen with a lot of otherwise useless information? As a compromise I think including a link to an online version with shortcut comparisons with other browsers is bearable (although, given my investigations in the last paragraph, not ideal). Such a list doesn't have to be static like the built-in list, and download size isn't as much a concern as it is in the actual Firefox download itself. It will also be difficult to maintain, but if we feel so strongly about providing this information then the maintenance costs should be irrelevant.
Comment on attachment 198961 [details] [diff] [review] Remove the info for other browsers, lightly tweak flavor text Asa, please see the previous comment for further rationale for why we'd like to do this.
Attachment #198961 - Flags: approval1.8rc1- → approval1.8rc1?
Comment on attachment 198961 [details] [diff] [review] Remove the info for other browsers, lightly tweak flavor text OK. Thanks for taking the time to put together that post. a=asa for branch checkin.
Attachment #198961 - Flags: approval1.8rc1? → approval1.8rc1+
Patch checked in (with requested changes) to both branch and trunk. (Regarding the requested changes, while making the patch I definitely thought about the "Shortcut" change but forgot to make it. I also debated removing the sentence on Linux compatibility but thought it might possibly have some truth to it, so I left it out of laziness. I just tested the shortcuts, and they do all seem to work properly on Linux, so it looks like no harm done axing the sentence.)
Status: ASSIGNED → RESOLVED
Last Resolved: 12 years ago
Resolution: --- → FIXED
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