310455 - original messages disappear from sent mails

Status: RESOLVED INCOMPLETE

(MailNews Core :: Database, defect)

Description

[Kate]

User-Agent:       Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322)
Build Identifier: Mozilla/1.0.6 (french)

When I wanted to consult the mails I have sent, I could see my replays, but not 
the original messages included in. The texts of original messages are missing, 
but I can see the quotation's bars, e-mails adresses and URL links. The 
option "Includ original message" in chosen. It is the case of all messeges I 
had answed. All the transfered messages keep the original message.

Reproducible: Always

Steps to Reproduce:
1.Answer a mail
2.Open a folder Send messages
3.Choose a message I've replayed

Actual Results:  
The text of the original massage is disappeared (exept quotation's bars, e-
mails adresses and URL links)

Expected Results:  
All the original message (text, URL links, e-mail adreses) sould be appears.

Comment 1

[Kate]

Attachment: original message is missing

Comment 2

[Kate]

I'd like to give you some more information about my problem. I've noticed that 
the original message is missing in Sent mails draft as well as Inbox. While I'm 
answering, the original message is displaying, but afteword, it disapears again 
in Sent mail. (The screen shots will give you an idea about it). Nevetheless, I 
can see the e-mail addresses and URL links of original message. 
I'd like to notice that the option "Automaticlly quote the original messge when 
replaying is chosen in my Account settings.
Is it the the problem concerning display of message or loosing data???
How can I corrige it?

Comment 3

[Rene]

Something very similar to your problem happent to my "Sent-box". Bust instead of just dropping parts, nothing is displayed anymore. It first seemd to me, I had sent an empty mail, but the recipient actually got the mail. So every mail after a specific date have the same problem. All the mails I have sent before this date are displayed correctly.
I now started a new "Sent.msf", and everything seems to be fine again.
But the actual "Sent-box" was storing about 4GB.

Comment 4

[WADA:World Anti-bad-Duping Agency]

(In reply to comment #3)
> But the actual "Sent-box" was storing about 4GB.

4GB is max file size supported by Tb(when Win. 2GB when Linux/Mac OS X).
It sounds to be "silent failure of adding data to Sent" problem.
  (problem re-creation procedure with Gmail IMAP)
   - Define Gmail IMAP account, with standard sent-mail-copy setting.
     "Sent" folder == Gmail's lable of "[Imap]/Sent" which is not defined yet.
   - Send a mail => Send successful. Mail is not saved because no "Sent".
     but nothing is reported by Tb(save operation silently fails).
     (Note: "Sent" is created upon first try of "save copy to Sent folder")
   - Fold the Gmail IMAP account, then unfold the account
     => "Sent" appears => After it, no problem in "save copy to Sent" 

To Rene:
Will following operations resolve your problem?
  1. If mails are held in your "Sent-box", create a mail folder,
     and move all mails in "Sent-box" to the new folder.
  2. "Compact this folder" via context menu of "Sent-box".
  What file size? (Sen-box, not Sent-box.msf, and file for the "new folder")

To Kate(bug opener):
Your case is "Max file size(==4GB)" problem too?  

Comment 5

[Rene]

WOW, i thought with NTFS there wouldn't be such problems anymore.
I moved all mails from sent to a manualy created folder called "storage".
Well, the sent-box accepts "new" outgoing mails and the filesize is as suspected only 24KB (I meant the file "Sent" not "Sent.msf", sorry).
I didn't know Thunderbird has this limit for a single mailfolder. Your workaround helped me out, keeping the old mails available for search-operations.

Thank you!

Comment 6

[WADA:World Anti-bad-Duping Agency]

(In reply to comment #5)
> I didn't know Thunderbird has this limit for a single mailfolder.

Because "byte offset of a mail data in a mail folder file(Unix Mbox)" is held in 32bit integer (unsigned when MS Win, then 4GB. signed when Linux/Mac OS X, then 2GB), 4GB/2GB limitation still remains with Tb. It's true with Firefox too.

When failure on Inbox during download(or manual move/copy of mail) due to 4GB/2GB limitation, warning message/error message is issued. However, "warning message"/"error message" doesn't seem to be issued when "copy to Sent" and/or "move/copy by Message filter/Junk move" (seems to silently fail).
Rene, if you think it's important problem, open separate bug for "silent failure" issue upon "file size limitation", please.

Comment 7

[Wayne Mery (:wsmwk)]

Wada - can this be duped? Or, does summary need update.

Comment 8

[Wayne Mery (:wsmwk)]

(In reply to comment #7)
> Wada - can this be duped? Or, does summary need update.

kate, the reporter, appears to be gone and no update since comment 2.

wada, shall we close this incomplete, or dupe to a 4GB bug?

Comment 9

[WADA:World Anti-bad-Duping Agency]

> wada, shall we close this incomplete, or dupe to a 4GB bug?

"dupe to a 4GB bug" is not appropriate, because many of "4GB bug" is for more than 4GB support request.
I guess next problem exists.
  When local Sent file size exceeds local folder file size limit(4GB if MS Win)
  or after exceeded the limit, saving to local Sent folder silently fails.
So I think this bug can be splitted to 2 bugs:
  (1) Silent failure around local folder file size limit.
      "Append to file for folder" itself doesn't have 4GB/2GB limitation.
      Problem is in MailDB(32bits unsigend/signed integer for offset.)
      (if IMAP offline-file, file greater than 4GB won't produce error.)
      At least error message should be issued.
  (2) Fall back to other folder, if save to Sent fails.
      (This is already requested in other bug).
However, (1) is still unclear because no response from bug opener.

I agree on INCOMPLETE.

Comment 10

[Wayne Mery (:wsmwk)]

let's just take this off the radar. but reporter, please update if you can
=> incomplete